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Retail Operations Supervisor

3 months ago

Calgary, Alberta, Canada Winks Convenience Store Full time
Position Overview

The Retail Operations Supervisor plays a crucial role in overseeing the daily functions of Winks Convenience Store. This position requires a blend of leadership, organizational skills, and customer service expertise.

Qualifications
  • Education: Completion of secondary school is required.
  • Experience: A minimum of 1 to 2 years in a supervisory role within a retail environment.
Key Responsibilities
  • Delegate tasks and responsibilities to sales associates.
  • Recruit, train, and develop staff members.
  • Authorize financial transactions, including cheque payments.
  • Manage inventory orders and merchandise returns.
  • Create and implement work schedules for team members.
  • Engage with customers to sell products and enhance their shopping experience.
  • Compile and analyze reports on sales performance, inventory management, and employee matters.
  • Address and resolve customer inquiries, complaints, and supply issues.
  • Maintain an organized inventory system.
  • Supervise and coordinate the activities of retail staff.
Work Environment
  • Fast-paced and dynamic work setting.
  • Ability to work under pressure and meet tight deadlines.
  • Requires attention to detail and a proactive approach.
  • Involves a combination of sitting, standing, and walking, with extended periods of standing.
Personal Attributes
  • Strong attention to detail and accuracy.
  • Client-focused with excellent interpersonal skills.
  • Ability to adapt and remain flexible in a changing environment.
  • Highly organized and reliable.
  • Good judgment and multitasking capabilities.
Employment Details
  • Work Term: Permanent
  • Work Language: English
  • Hours: 32 to 40 hours per week