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Customer Service Supervisor

2 months ago


Oakville, Ontario, Canada Elite Real Estate Club of Toronto Full time
Job Title: Customer Service Supervisor

We are seeking a highly skilled Customer Service Supervisor to join our team at the Elite Real Estate Club of Toronto. As a key member of our operations team, you will be responsible for overseeing the customer service experience and ensuring that our clients receive exceptional service.

Key Responsibilities:
  • Supervise a team of customer service representatives to ensure that they are providing excellent service to our clients.
  • Develop and implement customer service strategies to improve customer satisfaction and loyalty.
  • Collaborate with other departments to ensure that customer needs are met and exceeded.
  • Monitor and analyze customer feedback to identify areas for improvement.
  • Provide training and coaching to customer service representatives to ensure that they have the skills and knowledge needed to provide excellent service.
Requirements:
  • 7 months to less than 1 year of experience in a customer service role.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and prioritize multiple tasks.
  • High school diploma or equivalent required.
Work Environment:

This is a permanent full-time position with a 37.5 hour work week. The work environment is indoors and may be noisy at times.

Language:

The primary language of work is English.