Customer Service Supervisor

4 weeks ago


Oakville, Ontario, Canada Elite Real Estate Club of Toronto Full time
Job Title: Customer Service Supervisor

We are seeking a highly skilled and experienced Customer Service Supervisor to join our team at the Elite Real Estate Club of Toronto. As a key member of our customer service team, you will be responsible for providing exceptional customer service and support to our clients.

Key Responsibilities:
  • Supervise a team of customer service representatives to ensure excellent customer service and support.
  • Develop and implement customer service strategies to improve customer satisfaction and loyalty.
  • Provide training and coaching to customer service representatives to enhance their skills and knowledge.
  • Monitor and analyze customer feedback to identify areas for improvement.
  • Collaborate with other departments to ensure seamless customer service and support.
Requirements:
  • 7 months to less than 1 year of experience in a customer service role.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
  • Strong problem-solving and analytical skills.
  • Ability to work independently and as part of a team.
Work Environment:

This is a permanent full-time position with 37.5 hours of work per week. The work environment is outdoors, noisy, and at heights. The work setting is construction, fabrication, inspection, installation, commercial, industrial, institutional, maintenance, residential, repair, restoration, and various locations.

Personal Suitability:
  • Excellent oral communication skills.
  • Organized and reliable.
  • Team player with excellent interpersonal skills.
Language:

The language of work is English.



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