Quality Assurance Program Manager

4 weeks ago


Canada Amazon Full time
Position Overview:
We are seeking a dedicated Program Manager to join our Inventory Control and Quality Assurance (ICQA) team. This role is pivotal in driving the implementation of systems aimed at enhancing operational and inventory quality within our expanding network of Amazon Fulfillment Centers (FCs).

Team Structure:
The ICQA team is composed of two segments: a local team that oversees operational quality within each FC and a central team that manages ICQA operations across the entire network. This position is part of the central team, which is responsible for ensuring that FC operations adhere to legal standards, regulations, and customer expectations while promoting efficiency through process standardization and automation.

Key Responsibilities:
- Lead the deployment of systems utilized by ICQA.
- Oversee the setup of quality management systems for new FC launches.
- Research and evaluate systems used globally, proposing their adaptation for local implementation.
- Assess the cost-effectiveness of system implementations and secure necessary approvals.
- Analyze the outcomes post-implementation and provide comprehensive reports.

Impact of the Role:
This position offers a unique opportunity to engage with cutting-edge technology in quality assurance and management systems. To maintain high operational standards at minimal costs, it is crucial to innovate quality assurance mechanisms and the supporting systems. Although Japan's operational quality ranks among the best globally, there is a pressing need to modernize outdated systems in line with technological advancements.

By actively learning from the latest systems employed worldwide and applying these insights locally, you will contribute significantly to improving quality, efficiency, and standardization. Your efforts will directly enhance the customer purchasing experience, making this role both impactful and rewarding.

Work Environment:
This position operates under a flexible work schedule, with weekends and holidays off. We are committed to fostering a diverse and inclusive workplace, ensuring equal opportunities for all candidates without discrimination based on race, gender, disability, or other protected statuses.

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