Technical Support Specialist

6 hours ago

Montreal, Quebec, Canada Hornetsecurity Full time

{"h2": "Technical Support Specialist Role", "p": "We are seeking a skilled Technical Support Specialist to provide exceptional customer service and technical support to our corporate clients. As a key member of our team, you will be responsible for diagnosing and resolving technical issues over the telephone, email, and online chat. Your expertise will be essential in building personal customer relationships and delivering an outstanding customer experience.

Key Responsibilities:

* Diagnose and resolve technical issues in system configurations, product functionality, and bugs/enhancements
* Build personal customer relationships and focus on delivering an awesome customer experience
* Escalate issues to our development team and coordinate until resolved
* Convey customer feedback to product development staff
* Keep customers informed on issue resolution
* Interact with other teams to provide comprehensive and high-quality support
* Assist in user education
* Work in a 24/7 shift system with great planning and reliability

Requirements:

* Excellent logical, analytical, and problem-solving skills
* Good customer etiquette and ability to manage high-profile customers well under pressure
* Experience in troubleshooting Windows Server issues using inbuilt Windows applications
* Good understanding of basic networking protocols
* Fluency in English and French, with any other language a plus
* Quick learner and self-starter

Bonus Skills:

* Knowledge/experience with HyperV and/or VMware virtualization platforms
* Previous experience in network/system administration
* Deep understanding of the Windows Server operating system
* Knowledge/experience with Microsoft VSS

Benefits:

* Free space for innovation and independent action in a fast-growing international company
* Personal and professional development opportunities
* Short decision paths and flat hierarchies in an open work atmosphere
* Home Office Option and flexible working hours
* Additional Sick Leave & Public Holidays
* Collective Insurance Plan
* Way to Work Goodie
* Be Active Bonus
* Temporary Employee Exchange Program

If you are a motivated and skilled Technical Support Specialist looking for a new challenge, please apply with your resume (in English) or LinkedIn profile, and your earliest starting date and salary expectations.

We look forward to hearing from you"}

  • Technical Support Specialist

    5 days ago

    Montreal, Quebec, Canada Universal Support Systems Ltd Full time

    Job SummaryWe are seeking a highly skilled Technical Support Specialist to join our team at Universal Support Systems Ltd. As a key member of our support team, you will provide technical assistance to internal and external customers, ensuring seamless support experiences across multiple corporate locations and retail sites.Key ResponsibilitiesProvide first-...

  • Technical Support Specialist

    5 days ago

    Montreal, Quebec, Canada Universal Support Systems Ltd Full time

    Job SummaryWe are seeking a highly skilled Technical Support Specialist to join our team at Universal Support Systems Ltd. As a key member of our support team, you will provide technical assistance to internal and external customers, ensuring seamless support experiences across multiple corporate locations and retail sites.Key ResponsibilitiesProvide first-...

  • Technical Support Specialist

    6 days ago

    Montreal, Quebec, Canada Graitec Group Full time

    About Graitec GroupGraitec Group is a global software editor leading Building Information Modeling (BIM) solutions and helping its architectural, engineering, construction, and manufacturing customers to digitize and industrialize their processes to improve performance and build a sustainable tomorrow.Job DescriptionWe are seeking a bilingual, technically...

  • Technical Support Specialist

    6 days ago

    Montreal, Quebec, Canada Graitec Group Full time

    About Graitec GroupGraitec Group is a global software editor leading Building Information Modeling (BIM) solutions and helping its architectural, engineering, construction, and manufacturing customers to digitize and industrialize their processes to improve performance and build a sustainable tomorrow.Job DescriptionWe are seeking a bilingual, technically...

  • Technical Support Specialist

    2 weeks ago

    Montreal, Quebec, Canada Bell Canada Full time

    Job SummaryWe are seeking a highly skilled Technical Support Specialist to join our team at Bell Canada. As a Technical Support Specialist, you will be responsible for providing exceptional customer service and technical support to our clients.Key ResponsibilitiesRespond to customer inquiries and resolve technical issues related to telecommunications...

  • Technical Support Specialist

    2 weeks ago

    Montreal, Quebec, Canada Bell Canada Full time

    Job SummaryWe are seeking a highly skilled Technical Support Specialist to join our team at Bell Canada. As a Technical Support Specialist, you will be responsible for providing exceptional customer service and technical support to our clients.Key ResponsibilitiesRespond to customer inquiries and resolve technical issues related to telecommunications...

  • Technical Support Specialist

    4 days ago

    Montreal, Quebec, Canada Graitec Group Full time

    About the RoleWe are seeking a highly skilled Technical Support Specialist to join our team at Graitec Group. As a Technical Support Specialist, you will be responsible for providing exceptional customer service and technical support to our clients.Key ResponsibilitiesManage incoming customer support calls in French and English, including licensing and...

  • Technical Support Specialist

    4 days ago

    Montreal, Quebec, Canada Graitec Group Full time

    About the RoleWe are seeking a highly skilled Technical Support Specialist to join our team at Graitec Group. As a Technical Support Specialist, you will be responsible for providing exceptional customer service and technical support to our clients.Key ResponsibilitiesManage incoming customer support calls in French and English, including licensing and...

  • Technical Support Specialist

    1 week ago

    Montreal, Quebec, Canada Autodesk Full time

    Technical Support SpecialistWe are seeking a skilled Technical Support Specialist to join our team at Autodesk. As a Technical Support Specialist, you will be responsible for providing top-notch support to our customers, ensuring they get the most out of our AutoCAD Plant 3D and AutoCAD core products.Key Responsibilities:Provide solutions, direction, and...

  • Technical Support Specialist

    6 days ago

    Montreal, Quebec, Canada Graitec Group Full time

    About Graitec GroupGraitec Group is a global software editor leading Building Information Modeling (BIM) solutions and helping its architectural, engineering, construction, and manufacturing customers to digitize and industrialize their processes to improve performance and build a sustainable tomorrow.Job DescriptionWe are seeking a bilingual, technically...

  • Technical Support Specialist

    6 days ago

    Montreal, Quebec, Canada Graitec Group Full time

    About Graitec GroupGraitec Group is a global software editor leading Building Information Modeling (BIM) solutions and helping its architectural, engineering, construction, and manufacturing customers to digitize and industrialize their processes to improve performance and build a sustainable tomorrow.Job DescriptionWe are seeking a bilingual, technically...

  • Technical Support Specialist

    6 days ago

    Montreal, Quebec, Canada Graitec Group Full time

    About the RoleWe are seeking a highly skilled Technical Support Specialist to join our team at Graitec Group. As a Technical Support Specialist, you will be responsible for providing exceptional customer service and technical support to our clients.Key ResponsibilitiesManage incoming customer support calls in French and English, including licensing and...

  • Technical Support Specialist

    6 days ago

    Montreal, Quebec, Canada Graitec Group Full time

    About the RoleWe are seeking a highly skilled Technical Support Specialist to join our team at Graitec Group. As a Technical Support Specialist, you will be responsible for providing exceptional customer service and technical support to our clients.Key ResponsibilitiesManage incoming customer support calls in French and English, including licensing and...

  • Technical Support Specialist

    2 days ago

    Montreal, Quebec, Canada Hornetsecurity Full time

    {"h2": "Technical Support Specialist Role", "p": "We are seeking a skilled Technical Support Specialist to provide exceptional customer service and technical support to our corporate clients. As a key member of our team, you will be responsible for diagnosing and resolving technical issues over the telephone, email, and online chat. Your expertise will be...

  • Technical Support Specialist

    2 days ago

    Montreal, Quebec, Canada Hornetsecurity Full time

    {"h2": "Technical Support Specialist Role", "p": "We are seeking a skilled Technical Support Specialist to provide exceptional customer service and technical support to our corporate clients. As a key member of our team, you will be responsible for diagnosing and resolving technical issues over the telephone, email, and online chat. Your expertise will be...

  • Technical Support Specialist

    2 weeks ago

    Montreal, Quebec, Canada Bell Canada Full time

    Job SummaryWe are seeking a highly skilled Technical Support Specialist to join our team at Bell Canada. As a Technical Support Specialist, you will be responsible for providing exceptional customer service and technical support to our clients.Key ResponsibilitiesRespond to customer inquiries and resolve technical issues related to telecommunications...

  • Technical Support Specialist

    2 weeks ago

    Montreal, Quebec, Canada Bell Canada Full time

    Job SummaryWe are seeking a highly skilled Technical Support Specialist to join our team at Bell Canada. As a Technical Support Specialist, you will be responsible for providing exceptional customer service and technical support to our clients.Key ResponsibilitiesRespond to customer inquiries and resolve technical issues related to telecommunications...

  • Technical Support Specialist

    2 weeks ago

    Montreal, Quebec, Canada Bell Full time

    About the RoleWe are seeking a highly skilled Technical Support Specialist to join our team at Bell. As a Technical Support Specialist, you will be responsible for providing exceptional customer service and technical support to our clients.Key ResponsibilitiesRespond to customer inquiries and resolve technical issues related to telecommunications services...

  • Technical Support Specialist

    2 weeks ago

    Montreal, Quebec, Canada Bell Full time

    About the RoleWe are seeking a highly skilled Technical Support Specialist to join our team at Bell. As a Technical Support Specialist, you will be responsible for providing exceptional customer service and technical support to our clients.Key ResponsibilitiesRespond to customer inquiries and resolve technical issues related to telecommunications services...

  • Technical Support Specialist

    2 weeks ago

    Montreal, Quebec, Canada Bell Full time

    About the RoleWe are seeking a highly skilled Technical Support Specialist to join our team at Bell. As a Technical Support Specialist, you will be responsible for providing exceptional customer service and technical support to our clients.Key ResponsibilitiesRespond to customer inquiries and resolve technical issues related to telecommunications services...