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Technical Support Specialist

2 months ago

Montreal, Quebec, Canada Hornetsecurity Full time

{"h2": "Technical Support Specialist Role", "p": "We are seeking a skilled Technical Support Specialist to provide exceptional customer service and technical support to our corporate clients. As a key member of our team, you will be responsible for diagnosing and resolving technical issues over the telephone, email, and online chat. Your expertise will be essential in building personal customer relationships and delivering an outstanding customer experience.

Key Responsibilities:

* Diagnose and resolve technical issues in system configurations, product functionality, and bugs/enhancements
* Build personal customer relationships and focus on delivering an awesome customer experience
* Escalate issues to our development team and coordinate until resolved
* Convey customer feedback to product development staff
* Keep customers informed on issue resolution
* Interact with other teams to provide comprehensive and high-quality support
* Assist in user education
* Work in a 24/7 shift system with great planning and reliability

Requirements:

* Excellent logical, analytical, and problem-solving skills
* Good customer etiquette and ability to manage high-profile customers well under pressure
* Experience in troubleshooting Windows Server issues using inbuilt Windows applications
* Good understanding of basic networking protocols
* Fluency in English and French, with any other language a plus
* Quick learner and self-starter

Bonus Skills:

* Knowledge/experience with HyperV and/or VMware virtualization platforms
* Previous experience in network/system administration
* Deep understanding of the Windows Server operating system
* Knowledge/experience with Microsoft VSS

Benefits:

* Free space for innovation and independent action in a fast-growing international company
* Personal and professional development opportunities
* Short decision paths and flat hierarchies in an open work atmosphere
* Home Office Option and flexible working hours
* Additional Sick Leave & Public Holidays
* Collective Insurance Plan
* Way to Work Goodie
* Be Active Bonus
* Temporary Employee Exchange Program

If you are a motivated and skilled Technical Support Specialist looking for a new challenge, please submit your application with your resume (in English) or LinkedIn profile, your earliest starting date, and your salary expectations.

We look forward to hearing from you"}