Field Service Engineer

2 months ago

Burlington, Ontario, Canada Evertz Full time
About the Role

Evertz is seeking a highly skilled Field Service Engineer to join our team. As a Field Service Engineer, you will be the primary point of contact for our clients, responsible for configuring, commissioning, and troubleshooting Ethernet/IP networks for the latest advancements in broadcast networks and video processing equipment.

Key Responsibilities
  • Implement, document, and deploy small and large-scale IP networks supporting broadcast infrastructures
  • Provide technical direction to customers regarding operational issues, firmware upgrades, and general maintenance
  • Assess customer applications, troubleshoot, and diagnose issues through research and/or re-creation to determine the root cause
  • Recommend solutions utilizing various levels of technical language appropriate to the customer in a timely, clear, and professional manner
  • Maintain a communication link between customer service and other departments by partnering to resolve customer issues and communicating customer feedback to aid in design changes, including customer "feature requests" to product managers
  • Support the development of product communications by generating or authoring customer guides and providing the technical writing group with information, including Pinouts, FAQ, Application notes, Best Practices, and customer product or system configuration and product integration with other manufacturer's products
  • Install products or systems at customer sites and delivering training to customers in-house or abroad
  • Stay up-to-date with industry standards and protocols, including RFC 2328, PIM, QOS, RIP, Sflow, SNMP, STP/RSTP/MST (IEEE 802.1d), VARP/VRRP, VLAN (IEEE 802.1q), and VRF
Requirements
  • Unparalleled desire to help the customer and deliver service excellence
  • Education in Computer Networking or related recent practical experience
  • Electrical, Electronic, or Computer Electronic Technician or engineering education or related recent practical experience
  • A strong comfort level with Linux is highly desired
  • Some Network trouble shooting experience
  • Knowledge of IP Networking Protocols (IGMPv2/v3, RIP, BGP, OSPF, EIGRP)
  • Must have a valid Ontario driver's license
About Evertz
  • We offer a competitive total compensation package
  • Employer-funded benefits program
  • Work-life balance
  • Employee Assistance plan
  • Employee Discount Platform
  • Career progression
  • Casual work environment
  • Social events and sports teams

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