AV Field Service Engineer

3 weeks ago

Burlington, Ontario, Canada Evertz Full time
Job Title: AV Field Service Engineer

In this exciting role, you will have the opportunity to engage with customers and drive their passion for Evertz AV. As an AV Field Service Engineer, you will be part of a high-energy team dealing with cutting-edge products and customers.

Key Responsibilities:
  • Commission products or systems at customer sites and deliver on-site training to customers
  • Provide technical direction to customers regarding operational issues, firmware upgrades, and general maintenance
  • Assess customer product applications, troubleshoot, and diagnose issues to determine root causes
  • Systematic and detail-oriented troubleshooting, data collection, and reporting of problems
  • Recommend solutions using technical language appropriate to the customer
  • Maintain a communication link between customer service and other departments to resolve customer issues
  • Coordinate customer and system integrator product enquiries and inform sales teams of potential opportunities
  • Support product development and introduction activities by gathering intelligence on product functionality and integration details
Requirements:
  • College or University education in Electrical, Electronic, or Computer disciplines
  • Up to 3 years of experience in a related field, preferably in a service or customer-facing role
  • Experience working with professional AV equipment or equivalent
  • Strong verbal, written, and interpersonal communication skills
  • Self-driven and able to work with minimal supervision
  • Proven analytical skills and ability to champion issues to closure
  • Ability to multi-task in a fast-paced environment
  • Eligibility for US travel
What We Offer:
  • Competitive total compensation package
  • Employer-funded benefits program
  • Work-Life Balance
  • Employee assistance plan
  • Employee Discount Platform
  • Career Progression
  • Casual Work Environment
  • Social Events and Sports Teams

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