Booking and Entertainment Services Host
2 days ago
Job Summary
Great Canadian Entertainment is seeking a highly organized and customer-focused individual to join our team as a Booking and Entertainment Services Host. This role is responsible for coordinating and providing back-of-house services for all 3rd party clients, internal stakeholders, and live nation partnership stakeholders hosting at The Arena. The ideal candidate will have excellent communication and interpersonal skills, with the ability to work independently and as part of a team.
Key Responsibilities
- Provide a warm and welcoming atmosphere for all visitors and artists.
- Respond to general telephone, email, and in-person inquiries as required.
- Coordinate the hospitality needs of the artist rider in conjunction with the tour manager on behalf of the venue and Entertainment and Bookings Manager.
- Maintain positive, open lines of communication with clients and internal departments.
- Ensure all invoices/receipts for hospitality related expenditures are submitted to the Entertainment and Bookings Manager for processing.
- Keep internal departments and talent informed of detailed event requirements prior to and throughout the show day.
- Ensure show hospitality estimates and all entertainment production documents for events are up to date in Tripleseat.
- Assist in coordinating all show setups and floor maps in conjunction with the Front of House Manager and the Entertainment and Booking Manager.
- Assist the Entertainment and Booking Manager with any other aspect of event management, such as advancing and budgeting show needs, including guest list distribution and complementary/VIP ticketing.
- Work on all assigned show days within the venue to ensure the smooth execution of events (primarily liaising with artists, clients, and event staff).
- Ensure the backstage and areas are set up, clean, and accessible.
- Set up the green/dressing room with the rider requirements; deliver food and beverage to the band or talent as needed.
- Organize the pickup and delivery of items during show days or in office hours as required.
- Identify potential problems, flagging them with Venue Management team (Entertainment and Booking Manager, Box Office and Front of House Manager, and Production Manager).
- Negotiate solutions on venue management's behalf that meet the needs of internal stakeholders, 3rd party clients, and tours alike.
- Troubleshoot and resolve issues as they arise during events, within the general guidelines of the venue and venue management team, to ensure overall success.
- Uphold venue service standard and building rules and regulations while maintaining client satisfaction.
- Assist in overseeing merchandise sales and keeping track of split between the show runners and the GCE venue.
- Record incidents and additional charges for shows and events by generating a show service report.
- Perform other duties as assigned.
- Submit show services reports to Entertainment and Booking Manager post show.
- Collect and submit reports from merchants, as well as funds in cash where applicable, and submit to the Entertainment and Booking Manager for audit.
- Obtain client surveys and feedback for Customer Relations Management.
- Ensure greenroom and dressing rooms are reset.
- Organize and maintain the hospitality collateral storage room.
- Perform inventory review of food and beverage items in storage.
Requirements
- College or university diploma in a related field; equivalent work experience will be considered.
- Valid full G driver's license required.
- Smart Serve Certification or the ability to achieve a Smart Serve Certification required.
- CPR and First Aid Training an asset.
- Previous administration experience required.
- Previous experience in hospitality services preferred.
- Previous experience in entertainment venue preferred.
- Computer literacy, including efficiency with Microsoft Word, Excel, and PowerPoint, and Email; experience working with event management software (ex. Tripleseat) an asset.
- Excellent communication and interpersonal skills – a true ambassador for the business
- Exceptional organizational skills.
- A consummate professional with experience.
- Self-starter and ability to work independently.
- Thrives on working under pressure – making decisions quickly while under pressure.
- Ability to multi-task and work in a fast-paced environment.
- Experience working with financials and budgets.
- Excellent negotiation skills, team-oriented.
- Bilingual (English/French) an asset but not required.
Work Environment Considerations
- Work within a 24/7 operation with ability to work flexible hours when required (days, evenings, nights, weekends, and holidays).
- Must be willing to submit to a criminal record check with results acceptable to our organization, standards, and position.
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