Café Operations Supervisor

4 weeks ago


Coquitlam, British Columbia, Canada Cha House Coquitlam Inc. Full time
Overview

The Café Operations Supervisor is responsible for overseeing the daily functions of the café, ensuring a high standard of service and operational efficiency.

Key Responsibilities
  • Daily Operations: Plan and organize the daily activities of the café to ensure smooth operations.
  • Service Management: Determine the types of services offered and implement effective operational procedures.
  • Financial Oversight: Balance cash registers and complete financial reports, including balance sheets and cash reports.
  • Performance Evaluation: Conduct regular performance reviews for staff members.
  • Inventory Control: Organize and maintain inventory levels to meet customer demand.
  • Health and Safety Compliance: Ensure adherence to health and safety regulations within the café.
  • Supplier Negotiations: Negotiate with suppliers for food and other necessary supplies.
  • Catering Arrangements: Negotiate with clients regarding catering services and facility usage.
  • Marketing Participation: Engage in the development and implementation of marketing strategies.
  • Customer Relations: Address and resolve customer complaints or concerns effectively.
  • Customer Service: Provide exceptional service to all customers.
Supervisory Role

Oversee staff across various areas of responsibility, ensuring a cohesive team environment.

Work Environment
  • Pressure Management: Ability to work effectively under pressure.
  • Task Repetition: Perform repetitive tasks with attention to detail.
Personal Attributes
  • Client Focus: Maintain a strong focus on client satisfaction.
  • Interpersonal Skills: Exhibit efficient interpersonal communication skills.
  • Written Communication: Demonstrate excellent written communication abilities.
  • Organizational Skills: Maintain a high level of organization.
  • Team Collaboration: Work effectively as part of a team.
Experience Requirements
  • Minimum of 2 years and less than 3 years of relevant experience.
  • Permanent position with a commitment to excellence.
  • Work language: English.
  • Expected working hours: 30 to 40 hours per week.


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