Café Operations Supervisor

4 weeks ago


Coquitlam, British Columbia, Canada Cha House Coquitlam Inc. Full time
Position Overview

As a Café Manager at Cha House Coquitlam Inc., you will oversee the daily operations of our establishment, ensuring a seamless experience for our customers and staff.

Qualifications
  • Education: College/CEGEP
  • Experience: 2 to 3 years in a similar role
Key Responsibilities
  • Plan and organize daily café operations to enhance efficiency.
  • Determine the range of services offered and implement effective operational procedures.
  • Manage financial records, including balancing cash and preparing reports.
  • Conduct performance evaluations for staff members.
  • Maintain and organize inventory to ensure optimal stock levels.
  • Ensure compliance with health and safety regulations.
  • Negotiate with suppliers for food and other necessary supplies.
  • Engage with clients regarding catering services and facility usage.
  • Contribute to marketing strategies and their execution.
  • Address and resolve customer complaints or concerns promptly.
  • Deliver exceptional customer service to enhance guest satisfaction.
Supervisory Responsibilities

Oversee staff across various operational areas, ensuring a collaborative work environment.

Work Environment
  • Ability to work under pressure and manage repetitive tasks.
  • Strong attention to detail is essential.
Personal Attributes
  • Client-focused with a commitment to service excellence.
  • Strong interpersonal skills to foster teamwork.
  • Excellent written communication abilities.
  • Highly organized and efficient in task management.
Employment Details
  • Work Term: Permanent
  • Work Language: English
  • Hours: 30 to 40 hours per week


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