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Customer Service Manager

2 months ago

Chambly, Quebec, Canada Wajax Limited Full time
Job Title: Customer Service Manager

We are seeking a highly skilled and experienced Customer Service Manager to join our team at Wajax Limited. As a key member of our operations team, you will be responsible for leading our customer service team and ensuring that our customers receive exceptional service.

Key Responsibilities:
  • Lead and Manage the Customer Service Team: Provide guidance, support, and coaching to team members to ensure they have the skills and knowledge needed to deliver exceptional customer service.
  • Develop and Implement Customer Service Strategies: Work with the operations team to develop and implement customer service strategies that meet the needs of our customers and drive business growth.
  • Monitor and Improve Customer Service Metrics: Track and analyze customer service metrics to identify areas for improvement and implement changes to enhance the customer experience.
  • Collaborate with Cross-Functional Teams: Work closely with sales, marketing, and other teams to ensure that customer service is aligned with business objectives and customer needs.
Requirements:
  • 3+ Years of Experience in Customer Service Management: Proven track record of leading and managing customer service teams and driving business growth through customer service excellence.
  • Strong Leadership and Communication Skills: Ability to lead and motivate team members, communicate effectively with customers and stakeholders, and build strong relationships with cross-functional teams.
  • Analytical and Problem-Solving Skills: Ability to analyze customer service metrics, identify areas for improvement, and implement changes to enhance the customer experience.
What We Offer:
  • Competitive Salary and Benefits: We offer a competitive salary and benefits package, including a comprehensive health and dental plan, disability benefits, and a pension plan.
  • Opportunities for Growth and Development: We offer opportunities for growth and development, including training and professional development programs, to help you achieve your career goals.
  • Collaborative and Dynamic Work Environment: We offer a collaborative and dynamic work environment that is supportive of diversity, equity, and inclusion.
How to Apply:

If you are a motivated and experienced customer service professional looking for a new challenge, please submit your application, including your resume and cover letter, to [insert contact information].