Patient Admissions Specialist
4 weeks ago
EHN Canada stands as the premier private network across the nation, specializing in mental health, trauma, and addiction treatment facilities. Our commitment lies in delivering exceptional care not only to our patients but also to their families. With a legacy of over a century of combined expertise, we offer a range of inpatient, outpatient, and online programs, ensuring compassionate support is accessible to patients throughout the country. Discover more about our mission at
Contribute to transformative work that positively impacts lives.
Responsibilities include:
- Collaborate with the Admissions Manager to oversee and streamline daily patient care operations, including staffing and resource management for the admissions team.
- Serve as a clinical expert and resource for the admissions team.
- Promote effective teamwork and collaboration within the interdisciplinary team.
- Facilitate staff onboarding and identify training needs for ongoing professional development.
- Ensure that all admission documentation, including databases and quality assurance protocols, is accurately completed by staff.
- Participate in recruitment, orientation, and performance assessments as necessary.
- Liaise with nursing and interdisciplinary team members to support patient transitions.
- Coordinate scheduling for Admissions Counselors.
- Maintain awareness of health and safety protocols relevant to the admissions process.
- Oversee bed assignments for new admissions and manage room change requests.
- Review and assess any ambiguous evaluations, collaborating with the Admissions Manager and Clinical Director for final admission decisions.
- Coordinate group placements for new admissions in partnership with the Clinical Director.
- Engage in educational initiatives within the facility and contribute to the development and assessment of the department's Quality Improvement activities.
- Perform additional duties as assigned.
Additional responsibilities for the Admissions Counselor include:
- Respond to inquiries via phone, email, or fax, assessing eligibility for further evaluation or admission.
- Provide detailed information about available programs and services within the Edgewood Health Network or refer to external providers as needed.
- Conduct facility tours for prospective clients and address questions from families and friends.
- Perform comprehensive addiction assessments and make clinical treatment recommendations.
- Actively manage client cases, ensuring communication with clients, families, and external professionals as required.
- Document all interactions with clients and their support networks.
- Serve as a liaison for community referral agents, providing necessary documentation regarding client admissions.
- Collaborate with team members on ongoing treatment planning and client evaluations.
- Complete mandatory admission documentation and maintain client files.
- Foster open communication with interdisciplinary team members regarding client cases and participate in team meetings.
- Schedule pre-admission medical appointments with physicians as necessary.
- Manage client waiting lists and assist clients during the detoxification process when needed.
- Deliver educational sessions about programs as required.
- Prepare reports and manage data entry as needed.
- Fulfill other assigned duties.
- Staff will be required to work various shifts, including weekdays, evenings, weekends, holidays, and on-call.
Qualifications:
- A minimum of 3 years of relevant clinical experience.
- A degree or diploma in a regulated healthcare program is preferred.
- Management training or equivalent experience is advantageous.
- Experience working with patients facing concurrent disorders is essential.
Employee Benefits and Perks:
- Comprehensive benefits package, including an annual allowance for mental health and addiction services, along with coverage for various paramedical services.
- Access to a 24/7 Employee Assistance Program.
- Competitive paid time off policies, including a special day off for birthdays.
- Access to in-house fitness facilities or discounted gym memberships.
- Discounts and perks through Perkopolis for entertainment and insurance services.
- Opportunities for personal and professional development through our Education Support Assistance program.
- Supportive relocation opportunities due to our nationwide presence.
- Defined Benefit pension plan with employer contributions.
- Maternity and parental leave top-up benefits.
- Discounts available at affiliated daycare services.
EHN Canada is committed to employment equity. If you require accommodation during the interview process, please reach out to Human Resources.
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