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Customer Experience Associate

2 months ago

Charlottetown, Prince Edward Island, Canada HGS Full time
{"title": "Customer Experience Associate", "content": "Job Summary

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Experience Associate. In this role, you will be responsible for providing exceptional customer service and support to our clients, ensuring their needs are met and exceeded.

Key Responsibilities
  • Provide timely and effective resolution to customer inquiries and issues
  • Utilize consultative approach to identify customer needs and provide solutions
  • Collaborate with internal teams to ensure seamless customer experience
  • Document customer interactions and outcomes in our CRM system
  • Participate in ongoing training and development to enhance customer service skills
Why Choose Us?

At HGS, we are committed to providing our clients with exceptional customer experiences. Our team is dedicated to delivering high-quality service and support, and we are seeking like-minded individuals to join our team.

Requirements
  • High school diploma or equivalent required
  • 1+ year of customer service experience
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment
  • Flexibility to work a variety of shifts, including evenings and weekends
", "lang_code": "en-US"}