Customer Service Ambassador

2 weeks ago

Fort McMurray, Canada CB Canada Full time
Customer Service Representative Opportunity

We are seeking a part-time Customer Service Representative to join our team at our Fort McMurray office. As a key member of our team, you will be responsible for providing exceptional customer service to our passengers, ensuring their travel experience is smooth and enjoyable.

Key Responsibilities:

  • Quote fares and rates, assist customers in planning travel times and routes
  • Make/confirm/change and cancel reservations, process payments, handle cash
  • Assist passengers with our online booking process, greet passengers during check-in process
  • Assist with inquiries and luggage storage, safely embark and disembark coaches
  • Provide information on company policies and perform a variety of office and cleaning duties

Requirements:

  • Previous customer service experience
  • Numeracy
  • Oral communication skills
  • Ability to work well with others
  • Superior problem-solving and decision-making skills
  • Ability to search for and retrieve information
  • Ability to learn and retain large amounts of changing information
  • Proficient in Microsoft Office and use of a computer
  • Friendly, service-oriented personality

What We Offer:

  • Approximately hours per week with potential to lead to full-time
  • Hourly rate: $18.50 to start increasing to $19.75 following probation with incentive pay

About Us:

Red Arrow Motorcoach is a respected transportation company in Alberta, known for its positive and encouraging culture. We are committed to providing outstanding customer service and are looking for a team player who shares our values.

Interested applicants should apply with an updated resume.

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