Customer Service Ambassador

1 week ago

Fort Saskatchewan, Alberta, Canada City of Fort Saskatchewan Full time
Job Summary

**Customer Service Representative**

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative at the City of Fort Saskatchewan. As a key member of our front-line service team, you will be responsible for providing exceptional customer service to patrons, identifying customer needs, and recommending appropriate services.

Key Responsibilities
  • Provide high-quality front-line service to customers in a friendly and welcoming manner.
  • Identify customer needs and recommend appropriate services.
  • Answer inquiries and provide accurate information.
  • Receive admission fees, retail sales, and balance cash at the end of shift.
  • Complete registration processes for memberships, courses, and fitness services.
  • Sell event tickets to customers in person or by phone using TicketPro software.
  • Record admissions to DCC programs and drop-in services.
  • Work box office for Shell Theatre events and sell and reconcile merchandise.
  • Provide facility tours when requested.
Requirements
  • A minimum of a High School Diploma is required.
  • Excellent customer service, cash handling, and computer skills are essential.
  • Knowledge of programs and services provided by the city is necessary.
  • Intelli Leisure and TicketPro software training is considered an asset.
  • Direct work experience in customer service and cash handling transactions is required.
  • An Intermediate First Aid Certificate with Level CPR-C is a must.
  • Proficiency with Microsoft Office Suite 365 and the ability to work with a variety of people and multitask is essential.
  • A positive work attitude and exceptional interpersonal and attention to detail skills are required.
About Us

The City of Fort Saskatchewan is a vibrant economic and cultural hub located in Treaty 6 Territory and Métis Nation of Alberta District 11. We proudly manage recreation, culture, and historic amenities, including a performing arts theatre and a fitness centre within the Dow Centennial Centre and the historic NWMP Fort Representation in the heart of downtown.

We believe in diversity and inclusion and are working toward creating a city where all residents are respected and have a sense of belonging.

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