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Customer Service Manager

2 months ago

Fort McMurray, Canada SYNERGY PHARMAPLUS LTD. Full time
Job Title: Customer Service Supervisor

We are seeking a highly skilled and experienced Customer Service Supervisor to join our team at Synergy Pharmaplus Ltd.

Job Summary:

The Customer Service Supervisor will be responsible for leading a team of customer service representatives and ensuring that our customers receive exceptional service. This role requires strong leadership and communication skills, as well as the ability to work in a fast-paced environment.

Key Responsibilities:
  • Lead a team of customer service representatives and provide guidance and support as needed
  • Develop and implement customer service strategies to improve customer satisfaction and loyalty
  • Monitor and analyze customer feedback and make recommendations for improvement
  • Collaborate with other departments to ensure seamless customer service
  • Manage and maintain accurate records and reports
Requirements:
  • 1-2 years of experience in a customer service role
  • Proven leadership and communication skills
  • Ability to work in a fast-paced environment
  • Strong analytical and problem-solving skills
  • Excellent customer service skills
What We Offer:
  • A competitive salary and benefits package
  • Opportunities for professional growth and development
  • A dynamic and supportive work environment
  • A chance to make a real difference in the lives of our customers
Language:

English

Work Hours:

30-40 hours per week

Job Type:

Permanent

Health Benefits:

Health care plan