Facility Operations Manager
4 weeks ago
Black & McDonald is seeking a highly skilled and experienced Facility Supervisor to join our team. As a key member of our operations team, you will be responsible for coordinating and supervising staff and subcontractors working on various Black & McDonald FMO accounts.
Key Responsibilities- Provide leadership and support strategic objectives related to facility operations.
- Work Order Management: Supervise, plan, and coordinate work assignments for Building Operators, Maintenance Mechanics, and other maintenance staff/trades.
- Collaborate with customer stakeholders, supervisors, and EHS to develop work plans, including issuance of building communications and completing risk assessments.
- Work with tenants to complete work requests and maintenance with minimal disruption and adherence to customer protocols.
- Effectively monitor, prioritize, and dispatch work orders to maximize productivity and ensure quality by verifying and auditing closed work orders.
- Ensure all training and certification requirements for staff are met through comprehensive tracking and scheduling.
- Perform daily site walk-throughs and conduct weekly inspections of active worksites.
- Develop action plans for facility operational and emerging issues as needed.
- Recommend and implement solutions to facility operational issues.
- Hire and supervise the activities of subcontractors and subordinate staff.
- Participate in customer meetings and provide updates as required.
- Support internal or client-based audits or inspections as needed.
- Ensure required environmental, health, and safety, security, and quality assurance programs are implemented as per internal/client-specific policies and local codes and regulations.
- Provide technical guidance and oversight to direct reports as needed.
- Participate in vendor performance meetings and hold vendors accountable for contractual deliverables.
- Support the preparation of Quarterly Business Reviews with the Operations/Facility Manager.
- Manage internal and external stakeholder relationships.
- Develop and implement emergency response plans and conduct audits.
- Mentor and train reporting staff.
- Develop performance development and career plans for team members.
- Conduct quality assurance checks to ensure vendor contract obligations are being met.
- Familiarity with specific software packages and management tools (JDE/DSI/CMMS Dashboards, etc).
- Advanced analytical and time management skills.
- Understanding of facility management processes and standards, either through work experience or qualifications.
- Outstanding knowledge of building products, construction details, and relevant rules, regulations, and quality standards.
- Excellent interpersonal skills with the ability to communicate effectively at all organizational levels.
- Proven customer service skills.
- Ability to work days, evenings, and weekends, including holidays, as required to support operational requirements.
- Required to provide a clear police reference check.
- A university degree or equivalent post-secondary degree in a field of study that maintains relatable knowledge transferable to the job requirements outlined for this position is considered an asset.
- Experience in the facilities industry may substitute for post-secondary education requirements.
- Minimum of 3-4 years of experience in a Building Operations position.
- A trade license may be an asset.
- FMP/FMA designation (through BOMA or IFMA) may be considered an asset.
- Able to travel within the London, ON area.
- Security clearance requirements: must be able to obtain reliability or secret clearance.
Black & McDonald welcomes and encourages applications from persons with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the recruitment and selection process.
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