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Temporary Customer Engagement Specialist

3 months ago

Halton Hills, Ontario, Canada Indigo Books & Music Full time
Job Overview

As a key player in our retail environment, you will foster a space that enhances genuine interactions between employees and customers, all while being aligned with our mission of spreading joy. You will exemplify the Indigo values by being genuine, drawing inspiration, and understanding your audience, ultimately influencing customers through the narratives you share that connect them to our brand.

Key Responsibilities

In this role, you will:

  • Create a friendly and inviting atmosphere in our retail locations
  • Bring joy to the lives of our customers
  • Utilize our products to narrate compelling stories
  • Engage with customers actively on the sales floor
  • Curate tailored product selections for each customer interaction
  • Ensure that visual merchandising standards are upheld
  • Exemplify Indigo's High Performance Characteristics
  • Stay informed about new products, promotions, and initiatives
  • Contribute to a culture where health and safety are prioritized, ensuring that everyone participates in maintaining a safe environment for colleagues and customers alike
  • Respond to customer feedback promptly and effectively
  • Hold yourself and others accountable for performance
  • Commit to personal growth and provide constructive feedback to peers and leadership
  • Share insights with leadership on enhancing the employee and customer experience
Qualifications

The ideal candidate will possess:

  • Experience in specialty retail or a similar customer-focused environment is preferred, but not mandatory
  • Flexibility, adaptability, and a willingness to learn across various store functions
  • A strong dedication to delivering exceptional experiences for both employees and customers
  • The ability to remain mobile on the sales floor for extended periods
  • Capability to lift medium to large items, up to 40 pounds, while adhering to safety protocols
  • Availability for a flexible work schedule, including evenings, weekends, and holidays as needed
  • Bilingual proficiency in French and English is required for positions in specific regions; knowledge of additional languages is an asset
Additional Information

At Indigo, we are dedicated to our communities, our customers, and each other. Together, we strive to make a positive impact. We recognize that embracing diversity and inclusion allows everyone to reach their full potential and fosters a joyful and welcoming atmosphere. We are committed to being an equitable employer that values diverse backgrounds, experiences, and perspectives. We believe that your uniqueness is an asset to Indigo. We encourage applications from individuals who identify as Black, Indigenous, a person of colour, LGBTQ2+, and those with disabilities. Accommodations are available upon request for individuals who self-identify as having a disability or special need.

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