Customer Experience Specialist

2 weeks ago


Halton Hills, Ontario, Canada BRC Group - Tayco and BRC Full time

About the Role:

BRC Group - Tayco and BRC is seeking a highly skilled Customer Experience Specialist to join our team. As a key member of our customer-facing team, you will be responsible for ensuring seamless order fulfillment and exceptional customer service.

Key Responsibilities:

  • Develop and maintain open communication with customers to achieve maximum customer satisfaction.
  • Enter customer purchase orders into our system with a focus on accuracy.
  • Coordinate orders efficiently and notify customers of any issues or delays.
  • Collaborate with the production team to expedite orders and accommodate special delivery requests.
  • Provide freight quotes and assist with order corrections.
  • Support customers with sample requests and warranty inquiries.

Requirements:

  • 2-3 years of experience in customer service, order fulfillment, or a related field.
  • Strong analytical and problem-solving skills.
  • Excellent communication and interpersonal skills.
  • Ability to work irregular hours and extended shifts as needed.

Added Value:

  • Post-secondary degree or diploma.
  • Experience reading and interpreting architectural plans and specifications.
  • One to two years of related work experience in commercial office furniture, architecture, and interior design.
  • Professional selling skills and business acumen.

Working Conditions:

  • Some travel required.
  • Ability to attend and conduct presentations.
  • Manual dexterity required to use desktop computer and peripherals.

Why Work for BRC Group - Tayco and BRC?

  • Inspiring team committed to a diverse, inclusive, and safe workspace.
  • Opportunities for growth and advancement.
  • Flexible, hybrid schedule offering work from home and in-office options.


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