Customer Experience Specialist

2 weeks ago

Halton Hills, Ontario, Canada BRC Group - Tayco and BRC Full time

BRC Group - Tayco and BRC is seeking a highly skilled Customer Experience Specialist to oversee all stages of the order lifecycle from beginning to end. The successful candidate will have the opportunity to work with BRC's motivated and engaging team where inclusivity, diversity, and positive work experiences are our top priority.

The Opportunity:

The Customer Experience Specialist will be responsible for developing and maintaining open communication with customers, dealers, and sales staff to achieve a maximum level of customer satisfaction. This includes data entry from customer Purchase Orders into our 2020 system, ensuring the efficient coordination of all assigned orders, and notifying customers, dealers, and sales reps of issues concerning orders and providing workable solutions.

Key Responsibilities:

  • Develop and maintain open communication with customers, dealers, and sales staff to achieve a maximum level of customer satisfaction.
  • Data entry from customer Purchase Orders into our 2020 system.
  • Ensure the efficient coordination of all assigned orders.
  • Notify customers, dealers, and sales reps of issues concerning orders and provide workable solutions.
  • Collaborate with the production team to expedite orders and accommodate special delivery requests.
  • Provide prompt and accurate freight quotes.
  • Assist with order corrections when required.
  • Assist customers with warranty requests.

Requirements:

  • 2-3 years' experience in customer service, order fulfillment, or a related field.
  • PC skills, including Microsoft Windows, Word, Excel, PowerPoint, and CRM software.
  • Experience administering projects, planning logistically for all phases of a project life cycle.
  • Furniture knowledge and experience is a requirement; experience at an office furniture dealer and/or furniture manufacturer would be an asset.
  • Strong analytical and problem-solving skills required in previous roles.
  • The ability to work irregular hours and extended shifts as needed.

Added Value:

  • Post-secondary degree or diploma.
  • Experience reading and interpreting architectural plans, specifications, and elevations.
  • One to two years of related work experience: commercial office furniture, architecture and interior design, commercial real estate, construction.
  • Professional selling skills; business acumen.
  • Excellent customer service, project coordination, and proven negotiating skills.
  • Excellent problem-solving skills and willingness to take the initiative and a positive and enthusiastic attitude.
  • Good collaborative and interpersonal skills (teamwork).
  • Flexibility to pivot on a dime, switching from one project to another without confusing the details.
  • Excellent oral and written communication.
  • A preference for working in a fast-paced environment.

Working Conditions:

  • Some travel is required.
  • Ability to attend and conduct presentations.
  • Manual dexterity required to use desktop computer and peripherals.
  • Overtime as required.

Salary Range Offered: $50,000 to $55,000

Benefits:

  • Inspiring team committed to a diverse, inclusive, and safe workspace.
  • Opportunities for growth and advancement.
  • Various social and recreational activities.
  • Flexible, hybrid schedule offering work from home and in-office options.

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