Customer Service Manager
3 days ago
E.B. Horsman & Son is a leading Western Canadian electrical distributor with a strong presence in BC, Alberta, and Saskatchewan. We take pride in living by our core values and carrying our mission statement of "Providing the Best People, Best Solutions, and the Best Service in the Electrical Industry."
Why Join Our Team?The Benefits
- Comprehensive benefits package
- Competitive compensation plan
- Profit-sharing
- Employee share ownership program (ESOP)
- RRSP matching after 1 year of employment
- Birthday day off
The Culture
- You will be part of a collaborative team with people you can be proud to work with.
- Our company culture values teamwork, integrity, commitment, reliability, initiative, and continuous improvement.
Continuous Development
- You will have access to our EBH University for personal and professional development.
- Training and development have been essential parts of our culture, increasing our knowledge and empowering growth through learning.
The Customer Service Manager ensures exemplary customer and internal service in branch operations. This is accomplished by ensuring that all areas of customer needs are addressed and branch staff members are performing in an efficient and effective manner. This position will work closely with the Branch Manager to accomplish organizational targets.
Key Accountabilities
- Provide Exceptional Customer Service: Assist customers efficiently and in a friendly manner, ensuring their needs are met with professionalism.
- Maintain Strong Supplier Relationships: Collaborate with a range of suppliers, fostering strong, productive relationships to maintain smooth operations.
- Drive Organizational Success: Play a key role in driving results through coordinated efforts, achieving key business objectives, and motivating others to do the same.
- Lead and Mentor Your Team: Inspire and guide your colleagues to meet performance goals and maintain a positive working environment.
- Ensure Accurate Inventory Control: Manage and maintain precise stock levels to meet customer demand without delay.
- Enforce Product Quality Standards: Uphold our company's quality standards by ensuring that all products meet our established quality policy.
- Business diploma or certificate is a strong asset
- 5+ years of experience in a sales/wholesale organization
- 2+ years of experience in the electrical/lighting industry
- Previous experience in electrical/lighting Inside Sales
- Demonstrated supervisory ability
- Intermediate computer skills (MS Office) and the ability to learn new software programs
- Ability to work through constant interruptions and social interactions
- Ability to address time-sensitive or urgent problems and adjust to periods of intense workload
- Ability to manage 50 – 100+ emails per day and multi-task several job functions at once
- Ability to be inclusive, collaborative, and respectful
E.B Horsman & Son is a proud equal opportunities employer and we are committed to creating a respectful, inclusive and barrier-free workplace that allows all of our people to reach their full potential. A diverse workforce is a key to our success and we believe in bringing your whole self to work. We welcome all qualified candidates to apply and hope you will choose E.B. Horsman & Son as your employer of choice.
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