Billing Specialist

1 week ago

Vancouver, British Columbia, Canada Osler Full time
Job Summary

Osler, a leading business law firm, is seeking a highly skilled Billing Specialist to join our team. As a key member of our Billing and Collection department, you will play a critical role in ensuring timely and accurate client billing and collection.

Key Responsibilities
  • Assist in all phases of client billing and collection, including bill preparation, submission, follow-up, and communication with clients and Partners.
  • Prioritize and execute tasks to improve realizations by ensuring work-in-process inventory is billed regularly and in formats expected by our clients.
  • Coordinate the execution of tasks with practice group Legal Assistants, Partners, and others in the broader Billing and Collection department.
  • Manage client relationships on behalf of the firm and/or individual Partners to expedite the payment of invoices.
  • Review engagement letters, outside counsel billing guidelines, and billing arrangements to ensure billing compliance with client requirements.
  • Manage client inquiries through to resolution and maintain detailed records of client communications in the system.
  • Assist Partners with the preparation of documents to close client transactions through the firm's trust accounts.
  • Process pre-bills received via Pre-Bill Viewer and handle monthly billings for EHG Partners.
  • Draft and finalize client invoices for distribution to clients.
  • Oversee and coordinate month-end billing and collections, dealing with escalation of billing & collection disputes and acting as the first point of contact before escalation.
  • Follow up with Manager, Billing Accounts, Partners, and clients as appropriate regarding overdue accounts and WIP using various reports and systems.
  • Initiate contact with clients regarding outstanding receivables, handle client inquiries, and resolve discrepancies while maintaining accurate records of all communications in the system.
  • Resolve any unresolved or partial payments received from clients.
Requirements
  • University degree in a business discipline, including some accounting and finance courses.
  • Minimum of 3 years of billing or accounts receivable experience.
  • Solution-oriented and able to work under pressure.
  • Professional mannerisms for effectively communicating with legal professionals and clients.
  • High proficiency in computer software programs, including spreadsheet programs and database systems.
  • Maturity to interact with senior members of the Firm, earning their trust and confidence.
  • Experience with Aderant software is an asset.
  • Excellent communication skills (both oral and written), focused listening, interpersonal, and negotiation skills.
  • Attention to detail, organization, and time management skills, along with the ability to balance daily work.
  • Positive attitude, patience, resilience, and a sense of humor.
  • A compliance and procedural mindset is required.

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