Service Coordinator

3 days ago

Mississauga, Ontario, Canada Lakeside Process Controls Full time
Service Coordinator Job Description

Lakeside Process Controls Ltd. is a leading provider of automation solutions to various industries. Our expertise in process management and industrial automation enables us to deliver innovative solutions that meet our customers' needs.

Key Responsibilities:
  • Coordinate customer communications, sales, and technical teams
  • Handle emergency customer calls and dispatch technicians, schedule service team time, and maintain electronic schedules
  • Provide technical support to the service team, including phone support, estimating work, and pricing work orders
  • Ensure technicians receive necessary information, including service scope, safety requirements, parts, contact details, site address, and reports
  • Respond to customer inquiries, complaints, and investigate billing issues
  • Prepare new and revised Service Agreement contracts
  • Prepare job estimates, including quotations and pricing
  • Prepare work orders, agreements, and projects in IFS
  • Verify and summarize technician hours by job against timesheets
  • Provide administrative support, including phone coverage, mail, filing, payables, and other tasks
  • Verify correct process and information inputted on orders by the Order Management Coordinator
  • Communicate change orders and cost revisions to the Order Management Coordinator
  • Send approval to close/invoice customer orders
  • Review job costs and completion
  • Track completed jobs to ensure timely invoicing and closure, identify concerns or delays
  • Administer all work orders
  • Monitor and prepare renewal letters and transmittals for contracts
  • Schedule start-ups
  • Administer warranty claims and repairs on products
  • Weekly audit of dispatch reports
  • Respond to vendor inquiries, issue purchase orders, and follow up on invoices and cheques
  • Order parts or supplies as required for technicians on-site service
Requirements:
  • Bachelor's Degree and/or College Diploma
  • Three to Five (3-5) years' experience in service coordination or order management roles with services exposure
  • Excellent planning, organizational, and time management skills
  • Effective verbal and written communication skills
  • Strong interest in customer service, building customer relationships, and exceeding customer needs
  • Strong analytical and problem-solving skills
  • Strong attention to detail
  • Ability to handle and prioritize multiple objectives at once
  • Hard working with high personal standards
  • Team player
  • Proficiency in MS Office, Windows
What We Offer:
  • Flexible working schedules, including hybrid remote work programs
  • Competitive compensation package, with RRSP-matching
  • Comprehensive benefits coverage (medical, dental, vision, EAP & on-demand virtual health care)
  • Culture that promotes healthy work-life balance with above-market paid time off
  • Structured training and development program and opportunities for continuous learning
  • Opportunity to participate in an award-winning Wellness Program

Lakeside Process Controls Ltd. is committed to employment equity and welcomes diversity. We believe strongly in celebrating the different perspectives and experiences that come along with having a diverse network of employees, and encourage applications from all qualified individuals, including persons with disabilities, Indigenous persons, women, and members of visible minorities.

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