Service Center Assistant
4 weeks ago
About VinFast
VinFast stands as Vietnam's premier automobile manufacturer, having swiftly achieved its goal of leading all domestic car retail segments in under two years. As we embark on our global expansion in 2024, we are excited to introduce our all-electric smart SUV lineup to markets in Canada, the USA, and Europe. With state-of-the-art equipment and infrastructure, our production capacity reaches up to 500,000 vehicles annually. We collaborate with top-tier automotive suppliers and have partnered with the renowned Italian design house Pininfarina for the design of our models. Our commitment to superior craftsmanship, safety, and intelligent infotainment positions us alongside leading OEMs from Asia, Europe, and America. We pride ourselves on delivering an exceptional customer experience throughout the sales and aftersales processes.
Position Overview
As a Service Center Assistant, you will play a crucial role in supporting the Service Centre team with various daily operations. Your assistance will be vital to the Service and Parts Teams in executing functions related to vehicle servicing and customer engagement.
Key Responsibilities
- Warmly welcome customers in Sales, Service, and Delivery, embodying VinFast's customer-first approach.
- Assist the Service Department with daily operational tasks.
- Facilitate the transportation of vehicles between production, service, and sales departments.
- Support the Parts Team with tasks such as receiving and organizing parts, as well as parts delivery.
- Enhance the overall productivity of the service center by assisting Advisors, Technicians, and Parts personnel.
- Prepare vehicles as necessary.
- Maintain cleanliness of vehicles as required.
- Oversee the organization and cleanliness of the lot.
- Perform other administrative and support functions as needed.
- Provide customer convenience through vehicle pickup and delivery services.
- Maintain cleanliness in the shop and perform miscellaneous tasks as required.
- Carry out other related duties as assigned.
Qualifications
- High School Diploma/GED or relevant work experience.
- Experience in luxury service, the electric vehicle sector, or startups is preferred but not mandatory.
- Adept at creatively solving problems and thinking quickly in a dynamic environment.
- A strong passion for customer service and the electric vehicle industry.
- Excellent written and verbal communication skills.
- Proficient in Microsoft Office applications, with the ability to learn additional systems as needed.
- Valid driver's license with a clean driving record.
- Physical ability to stand for extended periods and lift up to 50 pounds.
Personal Attributes
- A collaborative team player with a proactive attitude and strong work ethic.
- Effective multitasker capable of managing multiple priorities and meeting deadlines.
- Innovative problem solver with a focus on enhancing customer experience.
- Demonstrates sound judgment in decision-making.
- Committed to excellence and contributing to the organization's success.
What We Offer
- A modern and professional work environment with opportunities to learn from dedicated experts worldwide.
- Competitive and fair compensation reflecting your experience and skills.
- Comprehensive group insurance benefits for employees and eligible dependents.
- Wellness Spending Account to encourage a healthy lifestyle.
- A flexible work culture that respects personal commitments while balancing business needs.
- An RRSP contribution program to support long-term financial well-being.
At VinFast, we are dedicated to fostering an inclusive and supportive workplace. We welcome diverse perspectives and are committed to creating an environment where everyone can thrive.
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