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Infrastructure Network Specialist

3 months ago


Canada IO Solutions Call Center Full time
Infrastructure Network Specialist (I.T.)

IO Solutions is seeking an Infrastructure Network Specialist to enhance our vibrant contact center ecosystem. This role is crucial for maintaining the integrity of our communication networks. The successful candidate will be tasked with designing, deploying, and overseeing resilient network systems, working closely with various teams to boost network efficiency, resolve technical challenges, and enforce security protocols. Your expertise will be vital in establishing a dependable network framework that enables our contact centers to provide outstanding customer service.

WHAT WE PROVIDE

  • Job security
  • Genuine opportunities for career advancement through our Development Program
  • A dynamic and inclusive workplace culture
Key Responsibilities
  • Assist in researching network solutions, products, and standards to support data center procurement and development initiatives.
  • Collaborate with IT personnel and external partners to formulate project strategies that align with corporate goals.
  • Deliver KPI reports, project updates, and performance evaluations to upper management.
  • Serve as the escalation point for the IT team, ensuring prompt resolution of outstanding issues in line with the organization’s incident management protocols.
  • Design, implement, and manage comprehensive network infrastructure, including firewalls, switches, Wi-Fi, and cybersecurity measures, while supporting system administrators as needed.
  • Maintain and support Data Center and Cloud IP Network Infrastructure (LAN/WAN/WLAN/VPN/IPsec), ensuring network security through segmentation and access control lists (ACLs).
  • Conduct vulnerability assessments and penetration testing for corporate IT, prioritizing remediation for compliance standards.
  • Manage Active Directory structures, user permissions, and network services.
  • Provide Tier II/III IT support for routine operational tasks.
  • Oversee incident and change management processes.
  • Build and sustain relationships with external vendors and advisors.
  • Manage inventory for all hardware, software, and licensing related to IT operations.
  • Implement disaster recovery and backup strategies to safeguard assets.
  • Coordinate server updates and maintenance to minimize downtime.
Qualifications
  • Bachelor’s degree in computer science, information technology, or a related discipline (or equivalent experience).
  • Demonstrated experience as a Network Administrator, with hands-on expertise in network devices, preferably Fortinet and Cisco technologies.
  • Strong troubleshooting skills to efficiently diagnose and resolve network issues.
  • Proficient in establishing and maintaining network security measures against unauthorized access and cyber threats.
  • Experience in configuring and managing routers, switches, and other networking equipment.
  • Familiarity with wireless networking technologies and the ability to design and troubleshoot wireless networks.
  • Ability to create and maintain detailed network documentation, including diagrams and standard operating procedures.
  • Adaptability to new technologies and industry best practices to keep the network infrastructure current and efficient.
  • Proficiency in network monitoring and troubleshooting tools.
  • Excellent analytical and problem-solving abilities.
  • Strong communication skills for effective collaboration with diverse teams.
  • Relevant industry certifications such as CompTIA Network+, Fortinet NSE, Cisco Certified Network Associate (CCNA), or similar credentials are advantageous.
  • Knowledge of cloud networking concepts is a plus.

We offer a competitive salary and a stable work environment.