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Sales Representative

2 months ago

Québec, Quebec, Canada Resideo Full time

Job Summary:

We are seeking a highly motivated and experienced Sales Representative to join our team at Resideo. As a Sales Representative, you will be responsible for increasing market share, uncovering new opportunities, and driving solutions with our AV partners (customers) that result in long-term customer relationships.

Key Responsibilities:

  1. Customer Service: Provide best-in-class customer service to our AV partners, ensuring their needs are met and exceeded.
  2. AV Sales Growth: Increase AV sales in local markets through wallet share and new account acquisition.
  3. Revenue and Margin Goals: Meet and exceed revenue, gross margin, and exclusive brand goals.
  4. Market Intelligence: Leverage internal tools, market intelligence, and field/local input to identify key areas of growth, brand opportunities, etc.
  5. Customer Profiles: Create and manage customer profiles to illustrate opportunities and success.
  6. CRM and ERP Management: Use CRM and ERPs to track efforts, including but not limited to revenue, supplier/category opportunities, and activities.
  7. Customer Relationship Strengthening: Strengthen current customer relationships through proactive call-out campaigns, educating customers, and providing overall AV guidance and solutions.
  8. Supplier Relationships: Create and/or develop relationships with suppliers and supplier representatives.
  9. Customer Trainings: Implement customer trainings to drive sales growth.
  10. Branch Events: Assist the Branch Manager in coordinating A/V and Smart Home branch events, counter days, etc.
  11. AV Branch Merchandising: Complete and report on all aspects of AV branch merchandising and oversight.
  12. Market Intelligence and Guidance: Provide market intelligence and guidance to manager.
  13. Solution Demonstration: Demonstrate value-based benefits of solutions.
  14. Customer Support: Assist customers with warranties, manufacturing specifications, care and maintenance of product, and delivery options as part of the sales process.
  15. AV Expertise: Serve as the go-to AV expert, staying up to date with the latest product updates and new releases.

Requirements:

  1. Bilingualism: Bilingual in French and English.
  2. Experience: 3+ years of sales and/or customer service experience.
  3. Residential AV Knowledge: Residential AV knowledge/experience.
  4. Smart Home Experience: Smart Home experience preferred.
  5. AV Knowledge: Audio distribution, video distribution, lighting control, home automation.

What We Value:

  1. Advanced Networking Knowledge: Knowledge of advanced networking.
  2. Control System Programming: Familiar with and able to program control systems.
  3. Multi-Tasking: Ability to multi-task.

What's in It for You:

  1. Office Hours: Office hours, Monday to Friday.
  2. Benefits Package: Full benefits package (3 weeks' vacation, Health & Dental insurance, Retirement Savings Plans & more).