Program Advisor

2 months ago


Brampton, Ontario, Canada CB Canada Full time
About the Role

We are seeking a highly motivated and detail-oriented Program Advisor to join our team at CB Canada. As a Program Advisor, you will play a critical role in fostering student success and ensuring timely program completion or continuing enrollment in university programs.

Key Responsibilities
  • Student Engagement and Support: Follow up with students at-risk of departure, confirm registration in the upcoming term, and call students who have withdrawn or are on a leave of absence to encourage re-entry.
  • Program Development and Implementation: Oversee a calendar of activities that support program participation, including the planning and execution of graduation ceremonies.
  • Reporting and Data Analysis: Prepare at-risk and grade reporting from faculty, assist with student retention and persistence reporting, and provide data-driven insights to inform program development.
  • Student Support Services: Assist students in accessing academic, financial, IT, tutoring, housing, and health and wellness services, and follow up to ensure the appropriate level of support was provided.
Requirements
  • Education and Experience: An undergraduate degree and 2+ years of experience working in student services or customer service, with a passion for delivering exceptional customer service and a commitment to student success.
  • Consultative and Interpersonal Skills: Excellent communication and interpersonal skills, with the ability to build trusting relationships with students, staff, and faculty, and a deep appreciation for diverse backgrounds and experiences.
  • Technical Skills: Highly proficient in MS Office and able to quickly learn how to use our student information systems, with attention to detail and the ability to maintain meticulous records.
  • Flexibility: Ability to work at our Brampton campus three days a week, either 9-5 or 10-6, including one Saturday a month, and open to working extended hours during peak periods for student registration and reporting.
About CB Canada

CB Canada is a leading provider of post-secondary education, committed to delivering exceptional student experiences and fostering a culture of innovation and excellence. We value diversity, equity, and inclusion, and are dedicated to creating a welcoming and inclusive environment for all employees and students.


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