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Customer Service Manager

2 months ago

Cold Lake, Alberta, Canada Walmart Canada Full time
Job Summary

As a Customer Service Manager at Walmart Canada, you will play a key role in delivering exceptional customer experiences and driving business results. This role requires a strong focus on customer service, team leadership, and operational excellence.

Key Responsibilities
  • Ensure safe work processes and emergency procedures are followed, including safe lifting techniques, cleanliness of the area, evacuations, and emergency codes.
  • Handle customer and associate concerns, providing guidance and support as needed.
  • Monitor front-end associates, ensuring proper coverage, coordinating breaks, and providing assistance to outlying registers.
  • Provide training to associates on systems and company procedures, including scanning accuracy, productivity, company programs, and initiatives.
  • Oversee purchase, return, and exchange transactions, assisting with error corrections and verifying processes to meet company guidelines.
  • Ensure EAS systems are functioning to standard, including cashiers deactivating and greeters handling issues appropriately.
  • Prepare registers for opening and closing, supporting cashiers with change and maintaining front-end cash levels.
  • Oversee and promote company sponsor programs and initiatives, including credit card services, Walmart protection plans, charity initiatives, and discount programs.
Requirements

Outlined below are the minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Preferred Qualifications

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Walmart Canada is committed to accommodating the disability-related needs of applicants and associates as required by law.

Primary Location

4702 43Rd Ave, Cold Lake, AB T9M 1M9, Canada