Customer Service Coordinator
3 days ago
We are seeking a skilled and organized Customer Service Coordinator to join our team at BrokerLink, working out of our Cold Lake, AB office. This is a Permanent Full-Time position.
About UsBrokerLink is a leading insurance brokerage with over 200 offices across Canada. We value integrity, respect, customer-driven mindset, excellence, and generosity in everything we do. Our goal is to provide exceptional customer service and create a positive work environment for all employees.
Salary InformationThe estimated annual salary for this role is $45,000 - $60,000, depending on experience and qualifications.
Job DescriptionThis role involves providing top-notch customer service to clients and colleagues alike. Key responsibilities include:
- Answering multi-line phones and directing client inquiries
- Controlling the flow of walk-in customers and callers
- Ensuring customer needs are met through excellent customer service
- Processing customer payments, bank deposits, petty cash management, and account coding
- Participating in the billing team, answering client calls regarding payments
- Maintaining the EPIC system and company portals up-to-date
To succeed in this role, you will need:
- A high school diploma or equivalent
- 2-5 years of experience in an office environment
- Strong computer skills, including keyboarding and MS Office
- Excellent customer focus
- Demonstrated ability to handle multiple priorities successfully
- Strong analytical and organizational skills
- Excellent verbal and written communication skills
- Exposure to Epic is an asset
- Ability to pass a criminal background check and credit check
We offer a competitive benefits package, including:
- Flexible health and dental insurance benefits
- Personal spending amount for healthy lifestyle investments
- RRSP matching
- ESPP program with matching aspect
- 'Dress for your day' flexibility
- Competitive compensation package with bonus potential
- Employee discount program
- Paid Time Off, including personal days, volunteer days, exam/study time, jury duty, and three weeks of vacation per year
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