Customer Service Coordinator

3 days ago


Cold Lake, Alberta, Canada BrokerLink Full time

We are seeking a skilled and organized Customer Service Coordinator to join our team at BrokerLink, working out of our Cold Lake, AB office. This is a Permanent Full-Time position.

About Us

BrokerLink is a leading insurance brokerage with over 200 offices across Canada. We value integrity, respect, customer-driven mindset, excellence, and generosity in everything we do. Our goal is to provide exceptional customer service and create a positive work environment for all employees.

Salary Information

The estimated annual salary for this role is $45,000 - $60,000, depending on experience and qualifications.

Job Description

This role involves providing top-notch customer service to clients and colleagues alike. Key responsibilities include:

  • Answering multi-line phones and directing client inquiries
  • Controlling the flow of walk-in customers and callers
  • Ensuring customer needs are met through excellent customer service
  • Processing customer payments, bank deposits, petty cash management, and account coding
  • Participating in the billing team, answering client calls regarding payments
  • Maintaining the EPIC system and company portals up-to-date
Required Skills and Qualifications

To succeed in this role, you will need:

  • A high school diploma or equivalent
  • 2-5 years of experience in an office environment
  • Strong computer skills, including keyboarding and MS Office
  • Excellent customer focus
  • Demonstrated ability to handle multiple priorities successfully
  • Strong analytical and organizational skills
  • Excellent verbal and written communication skills
  • Exposure to Epic is an asset
  • Ability to pass a criminal background check and credit check
Benefits

We offer a competitive benefits package, including:

  • Flexible health and dental insurance benefits
  • Personal spending amount for healthy lifestyle investments
  • RRSP matching
  • ESPP program with matching aspect
  • 'Dress for your day' flexibility
  • Competitive compensation package with bonus potential
  • Employee discount program
  • Paid Time Off, including personal days, volunteer days, exam/study time, jury duty, and three weeks of vacation per year


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