Customer Service Representative

2 weeks ago


Cold Lake, Alberta, Canada BrokerLink Full time
We are seeking a highly skilled Receptionist to join our BrokerLink team in Cold Lake, AB. As a key member of our team, you will be responsible for providing exceptional customer service, handling multiple priorities, and maintaining a professional work environment.

Responsibilities:

* Answer multi-line phones and direct client inquiries
* Control the flow of walk-in customers and callers
* Ensure the needs of customers are being met through superior customer service
* Process customer payments, bank deposits, petty cash management, and account coding
* Be a part of the billing team answering client calls regarding payments
* Monitor and distribute incoming and outgoing mail, faxes, and couriers
* Ensure EPIC system and company portals are updated consistently

Requirements:

* High School and/or Post-Secondary Education
* 2-5 years' experience in an office environment
* Computer skills - Keyboarding and MS Office
* Strong customer focus
* Demonstrated ability to handle multiple priorities successfully
* Strong analytical and organizational skills
* Excellent verbal and written communication skills
* Exposure to Epic is an asset
* Excellent customer services skills and adept in conflict resolution
* Priority will be given to the candidate with previous experience working in a brokerage or insurance industry
* Ability to pass a criminal background check and credit check

At BrokerLink, we value our employees and offer a competitive compensation package, flexible health and dental insurance benefits, and a range of other perks.

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