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Bilingual Banking Customer Service Representative
2 months ago
Position Overview: We are seeking a dedicated Bilingual Banking Customer Service Representative (English/Mandarin OR English/Cantonese) to provide exceptional service to our clients.
Key Responsibilities:
- Handle 40-60 incoming calls per shift, addressing everyday banking inquiries.
- Assist clients with account openings, password changes, and credit card charge inquiries.
- Deliver empathetic responses to a variety of client questions and concerns.
- Ensure compliance with established routines and processes to safeguard client and shareholder interests.
- Educate clients on utilizing digital banking capabilities effectively.
Qualifications:
- Fluency in English and Mandarin OR English and Cantonese (both reading and verbal skills are essential).
- A minimum of 6 months experience in a call center or phone-based customer service role, managing a high volume of calls.
- Flexibility to work various shifts, including weekends.
- Ability to operate in a hybrid work environment (1 day in office per week).
- Proven skills in building rapport and maintaining client relationships, preferably in the financial or service sectors.
- Strong digital literacy, including proficiency in keyboarding, internet navigation, and multitasking.
- A genuine interest in mobile and digital technologies, with the capability to assist clients in navigating self-service applications.
Personal Attributes: A passion for creating outstanding client experiences and a curiosity to address client needs effectively.
