Security Operations Manager
4 weeks ago
As a Security Lead at Guardteck Security, you will play a pivotal role in overseeing site operations to ensure peak efficiency, resolving escalations promptly, and upholding regulations and procedures. Your leadership skills will be instrumental in fostering a strong workplace culture and effective communication among team members.
Key Responsibilities:- Enforce Security Standards: Ensure that all security protocols are followed, and rules and policies are upheld.
- Attend Training and Meetings: Participate in required training, orientation, and staff meetings to stay updated on company policies and procedures.
- Document Incidents: Accurately document incidents and report to management with proposed solutions.
- Guide Guards: Provide guidance to guards in handling challenging situations efficiently and professionally.
- Provide Training: Offer training and orientation to new employees to ensure they understand company policies and procedures.
- Manage Scheduling: Effectively manage scheduling and attendance to ensure adequate staffing levels.
- Maintain Site Knowledge: Maintain comprehensive knowledge of the site layout to ensure efficient operations.
- Compliance: Ensure compliance with Fire and Life Safety requirements, as well as Occupational Health and Safety regulations.
- First Aid and Safety: Oversee First Aid and safety equipment checks, maintaining accurate documentation.
- Culture and Feedback: Foster a collaborative culture through constructive feedback and coaching, engaging regularly with employees to understand their needs and challenges.
- Customer Service: Promote exceptional customer service and high-quality performance to ensure customer satisfaction.
- Initiatives: Assist with implementing new technologies to enhance operations and support company initiatives and special events.
- Accidents and Injuries: Report accidents or injuries promptly and maintain a clean and safe work environment.
- Security Experience: 1-2 years of security experience or relevant combination of education and experience.
- Valid Security License: Possess a valid Security License and First Aid/CPR Certification.
- Training and Certifications: Completion of basic security training (e.g., Conflict Management, Use of Force) is an asset, as is leadership training.
- Skills and Abilities: Strong customer service skills, excellent communication and leadership abilities, knowledge of security system databases, and strong problem-solving skills.
Guardteck Security is a BC-owned and operated security firm providing professional security services throughout Western Canada. Founded on the belief that "Everything and Everyone Matters", Guardteck has become an employer of choice for security professionals with a focus on building people and teams. Our "Safety Through Customer Service Excellence" approach to providing security services has driven our success in the industry. Our strength as a company is built upon the investment in our staff and their growth as professionals. Come be a part of our team and grow with us.
Enjoy access to training and work opportunities in the many sectors Guardteck services, as well as employee perks that show our employees that we value their service and are continually looking for new ways to improve your experience with the company.
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