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Food Service Team Lead

2 months ago

Fergus, Ontario, Canada Subway Full time
Job Summary

We are seeking a highly skilled and experienced Food Service Supervisor to join our team at Subway. As a Food Service Supervisor, you will be responsible for overseeing the daily operations of our food service department, ensuring that our customers receive exceptional service and high-quality food products.

Key Responsibilities
  • Operations Management
    • Develop and implement efficient systems and procedures to manage food preparation, service, and inventory control.
    • Monitor and maintain high standards of food quality, safety, and hygiene.
  • Team Leadership
    • Supervise and train a team of food service staff to ensure they have the necessary skills and knowledge to perform their duties effectively.
    • Provide coaching and feedback to staff to improve performance and address any issues or concerns.
  • Customer Service
    • Ensure that all customers receive exceptional service and are satisfied with their dining experience.
    • Address customer complaints and concerns in a professional and courteous manner.
  • Administrative Tasks
    • Maintain accurate records of stock, sales, and wastage.
    • Monitor and control labor costs and ensure that staff are working efficiently.
Requirements
  • Education
    • Secondary (high) school graduation certificate.
  • Experience
    • At least 7 months to less than 1 year of experience in a food service supervisory role.
  • Skills
    • Excellent communication and interpersonal skills.
    • Ability to work in a fast-paced environment and under pressure.
    • Strong leadership and problem-solving skills.
Working Conditions
  • Work Environment
    • Fast-paced environment with frequent interruptions.
  • Physical Demands
    • Standing for extended periods.
    • Bending, crouching, kneeling.
Personal Suitability
  • Client Focus
    • Ability to provide excellent customer service and ensure customer satisfaction.
  • Team Player
    • Ability to work effectively as part of a team and contribute to a positive and productive work environment.