Luxury Hotel Manager
2 weeks ago
About the Role:
We are seeking a dynamic and experienced Fairmont Gold Manager to join our team at Fairmont Vancouver Airport. As a key member of our Front Office team, you will be responsible for leading our Fairmont Gold team to deliver exceptional guest experiences and drive revenue growth.
Key Responsibilities:
- Lead a high-performing team to achieve targeted KPIs, including Fairmont Gold Revenue, ADR, Labor management, EES, Voice of Guest, and LQA.
- Ensure all Fairmont Gold standards and operating procedures are adhered to, and work with the Executive Chef to determine the Fairmont Gold Lounge menu, food cost, ordering, and presentation.
- Develop and maintain contacts with business partners, concessionaires, and counterparts of Fairmont Gold throughout Fairmont Hotels & Resorts.
- Consistently implement creative and innovative ideas to enhance Fairmont Gold guest experiences, including arranging special events such as wine tastings, cheese tastings, and cocktail of the month.
- Merchandise and arrange the Fairmont Gold offering, including the Boardroom, FVA dining experience, The Spa at The Fairmont, guest transportation, and support services within the Vancouver International Airport.
- Responsible for the pristine cleanliness after all meal periods and throughout the day, and follow all ALLSAFE, WorksafeBC, and Accor Health and Safety policies.
- Actively participate and promote environmental programs and department-specific initiatives in working towards sustainable operations.
Requirements:
- Proven leadership skills that support an environment of colleague development, interdepartmental teamwork, and a passion for unequalled customer service.
- Dynamic, enthusiastic, creative leader who thrives under pressure, able to perform multiple functions.
- Proactive, innovative, and service-driven with a demonstrated eye for detail.
- Excellent interpersonal and communication skills, both written and verbal.
- Minimum 1-2 years of experience in Rooms, including a solid working knowledge of Front Office operating systems.
- Previous Food and Beverage experience an asset.
- Degree/Diploma in Hospitality Management or a university degree, a strong asset.
What We Offer:
- An inclusive, empowering, and positive workplace where we place people at the heart of everything we do.
- The opportunity to have fun at work alongside passionate hoteliers.
- The opportunity to live, work, and play across the world through our employee travel and internal transfer programs.
- Complimentary duty meal in our colleague dining room.
- Complimentary hotel stay for two through our BE OUR GUEST program.
- Employee benefit card offering discounted room and food & beverage rates at Fairmont & Accor properties worldwide.
- A comprehensive benefits package including extended medical, dental, vision, life insurance, and disability benefits.
- A company-matched pension plan and ability to enroll in the Group Registered Retirement Savings Plan (GRSP).
- Complimentary dry cleaning of business attire.
- Salary range of $68,000 - $70,000.
- Additional financial compensation, including Leadership Incentive bonuses, parking or transit pass reimbursement, and cellphone allowance.
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