ServiceNow Process Improvement Specialist

10 hours ago

Toronto, Ontario, Canada ScreenTal Full time
{"title": "ServiceNow Process Improvement Specialist", "content": "Key Responsibilities
  • Identify opportunities for process enhancements and recommend changes to optimize workflows using the ServiceNow platform.
  • Collaborate with stakeholders to understand business needs, document requirements, and translate them into functional specifications.
  • Develop process improvement solutions within ServiceNow, including workflow automation, reporting, and dashboard creation.
  • Work with development and technical teams to ensure successful implementation of process improvements, including testing and troubleshooting.
  • Support change management efforts by creating user guides, training materials, and conducting training sessions for end-users.
  • Monitor the performance of implemented solutions, analyze data, and provide insights to stakeholders to ensure continuous improvement.
  • Maintain clear and effective communication with stakeholders, including updates on project progress, timelines, and potential risks.
Qualifications
  • Bachelor's degree in Business Administration, Information Systems, or a related field.
  • Minimum of 3-5 years of experience as a Business Analyst with a focus on process improvement.
  • At least 2 years of hands-on experience with ServiceNow platform functionalities, including process automation and workflow configuration.
  • Strong analytical and problem-solving skills with a keen eye for detail.
  • Proficiency in process mapping, workflow analysis, and documentation.
  • Excellent communication skills, both written and verbal, with the ability to present complex information clearly.
  • Ability to work independently and manage multiple priorities in a fast-paced environment.
", "company": "ScreenTal"}

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