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Homelessness Outreach Worker

2 months ago

Victoria, British Columbia, Canada BC Housing Full time

POSITION SUMMARY

The Homelessness Outreach Worker, reporting to the Coordinated Access and Assessment Manager, connects with individuals experiencing homelessness or at risk of becoming homeless in community locations. The incumbent aids and assists individuals to navigate housing and related support systems, collaborating and partnering with shelters and supportive housing providers, and homelessness service agencies to ensure an integrated system of supports and services.

CANDIDATE PROFILE

The successful candidate will have the following:

EDUCATION & EXPERIENCE:

  • High School diploma plus completion of post-secondary courses in social housing, community development, mental health, trauma counselling, and/or other relevant disciplines.
  • Considerable progressive experience in working with individuals experiencing homelessness and poverty due to physical, mental, or psychological disability, and/or substance use challenges.
  • Sound experience in liaising with government, private, and community-based housing providers and working with individuals from diverse socio-economic and cultural backgrounds.
  • Some experience with crisis management and/or de-escalation techniques.
  • Or an equivalent combination of education, training, and experience acceptable to the employer.

KNOWLEDGE, SKILLS AND ABILITIES:

  • Considerable knowledge of causal factors of homelessness, mental illness, and/or addiction.
  • Sound understanding of the importance of cultural and community connections in supporting individuals to improve well-being, exit homelessness, and thrive in housing.
  • Good understanding or lived experience of the impacts of residential schools, generational trauma, and/or abuse.
  • Sound knowledge of government, private, and community-based housing service providers.
  • Good de-escalation, negotiation, and conflict resolution skills to manage evolving situations.
  • Good understanding of traditional, cultural, and/or holistic wellness and healing initiatives.
  • Exceptional verbal and written communications skills.
  • Proficient in computer applications and software, including MS Office tools.
  • Demonstrated ability to empathize when engaging with individuals from diverse socio-economic and cultural backgrounds, a high degree of confidentiality and sensitivity.
  • Demonstrated ability to partner, curious perspective when engaging with a wide array of community partners, including advocates, volunteers, local business owners, neighbours, and community members.
  • Ability to develop strong partnerships with service providers and community partners.
  • Ability to learn, understand, and update BC Housing mandate, programs, and services.
  • Ability to develop and foster trusting relationships with people facing homelessness and multiple barriers.
  • Ability to travel and work periodic evenings and weekends; transportation arrangements must meet the operational requirements of the position.
  • Please Note: Successful applicant(s) are subject to a satisfactory criminal record search and are required to maintain Security Clearance throughout their employment.
  • Due to the nature of this role, a valid class 5 driver's license and satisfactory driving record are required.
  • Due to the nature of this role, access to a reliable vehicle will be required.

Indigenous candidates are welcome to connect with an Indigenous team member in our organization to discuss the recruitment process and our workplace, please contact to arrange a call.