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Customer Service Representative

2 months ago

Fredericton, New Brunswick, Canada IO Solutions Contact Center Full time

Customer Service Agent Opportunity

IO Solutions Contact Center is seeking a skilled Customer Service Agent to join our team. As a Customer Service Agent, you will be responsible for providing exceptional customer service to our clients over the phone.

Key Responsibilities:

  • Interact with customers by phone to advise and offer solutions tailored to their needs
  • Establish a climate of trust with customers to promote products, services, and client retention
  • Provide attentive, courteous, and efficient customer service
  • Act as an expert on our products and services
  • Analyze customer needs based on account and billing information

Requirements:

  • Excellent oral and written communication skills in English
  • Customer-focused, positive attitude, empathy, and good listening skills
  • Ability to work in a computer environment
  • Ability to multi-task
  • Punctuality and respect for work schedules
  • Good time management
  • Organized and autonomous

What We Offer:

  • Full-time paid training
  • Flexible schedules to achieve a better work-life balance
  • Up to 50% discount on cell phone plans from our partners
  • A dynamic and welcoming work environment
  • Incentive premiums and stimulating recognition initiatives
  • Job stability
  • A multicultural team that makes you feel challenged and appreciated
  • A real opportunity to build a rewarding career through our Advancement Program