IT Support Specialist

5 days ago

Aurora, Ontario, Canada HR Performance & Results Full time
About the Role

We are seeking a highly skilled IT Administrator to join our team at Whitehots. As a key member of our operations team, you will play a vital role in ensuring the smooth operation of our IT systems and providing exceptional support to our team members and customers.

Key Responsibilities
  • Install, configure, and maintain computer hardware, software, systems, networks, printers, and scanners.
  • Monitor and maintain the Company's IT network and infrastructure, ensuring security and privacy measures are implemented to the latest standard.
  • Provide technical support across the Company via phone or in-person, troubleshooting issues and resolving problems efficiently.
  • Write user instruction manuals and provide training to team members on new IT requirements, processes, and workflows.
  • Ensure all systems run smoothly and efficiently across the Company, handling user management and supporting the Director of Operations with project management activities.
Requirements
  • A minimum of 1-3 years of experience in a related IT role.
  • Post-secondary degree/diploma in Information Technology or a related field.
  • Excellent interpersonal and communication skills, with the ability to interpret end-user questions and troubleshoot effectively.
  • Keen interest in technology and willingness to learn and adapt to new software programs quickly.
  • Demonstrates flexibility, adaptability, and initiative to assist in other areas when requested or required.
What We Offer
  • A competitive base salary and benefits package, 100% paid for by the Company.
  • Work-life balance.
  • Educational Assistance Programs to help equip you with the skills and knowledge to grow.

We are committed to providing equal opportunities for persons with disabilities. Accommodations are available at all stages of the recruitment process, at the candidate's request.

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