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Coordinator for Homeless Individuals and Families Data System

3 months ago

Newmarket, Ontario, Canada The Regional Municipality of York Full time
POSITION SUMMARY

Under the guidance of the Supervisor of Data Services, this role is dedicated to delivering comprehensive training and ongoing support for the Homeless Individuals and Families Information System (HIFIS) to all prospective users. This includes the implementation of HIFIS across all Emergency Shelters within the Region, engaging with shelter operators, their personnel, and select Regional staff. The position also involves the coordination of data collection and reporting from HIFIS to various stakeholders including the Branch, the Department, and external organizations.

KEY RESPONSIBILITIES

  • Advocates for HIFIS among new users, Homeless Service Providers (HSP), and other potential stakeholders.
  • Fosters collaborations with federal government representatives through initiatives such as HIFIS software training, IT support, and ensuring data integrity.
  • Provides orientation, training, assessment, and updates for users, Emergency Shelter operators, their staff, and selected Department personnel regarding HIFIS and associated legislation, regulations, policies, and practices.
  • Analyzes and reports on aggregate data and trends from HIFIS, contributing to the development of community reports addressing homelessness issues in the province, while facilitating knowledge transfer by sharing relevant data and insights within the community under the Manager's guidance.
  • Creates statistical fact sheets and report cards based on data gathered through HIFIS, including demographic information.
  • Engages in the enhancement of HIFIS functionalities.
  • Participates in meetings, committees, and task forces as required.
  • Ensures that services rendered align with Regional customer service standards.
  • Maintains proficiency in technical skills and program knowledge by reviewing technical literature, engaging in regular field practice, and attending necessary training, seminars, and conferences.
  • Undertakes additional responsibilities as assigned, in line with Branch and Department objectives.

REQUIRED QUALIFICATIONS

  • Completion of a Community College Diploma in Computer Science, Information Technology, Business Administration, or a related field, or an equivalent combination of education and experience.
  • Proven experience in the computer systems development process.
  • Possession of a valid Ontario Class 'G' driver's license and access to a reliable vehicle for corporate business use.
  • Demonstrated knowledge and proficiency in essential corporate competencies including customer service, communication, teamwork, initiative/self-management, accountability, flexibility, and adaptability.
  • General understanding and demonstrated capability in instructional design, analysis, measurement, evaluative methods, facilitation, and presentation skills.