Homeless Information System Trainer

3 weeks ago

Newmarket, Ontario, Canada The Regional Municipality of York Full time
Job Summary

We are seeking a highly skilled and experienced Homeless Information System Trainer to join our team at The Regional Municipality of York. The successful candidate will be responsible for providing initial and ongoing training and support to users of the Homeless Individuals and Families Information System (HIFIS) across the region. This includes shelter operators, their staff, and some regional staff. The trainer will also be responsible for coordinating the collection and reporting of data from HIFIS and providing reports to the branch, department, and external organizations.

Main Responsibilities
  • Promote HIFIS to new users, Homeless Service Providers, and other potential providers.
  • Develop partnerships with federal government staff through activities such as HIFIS software training, IT and software technical support, and validation of data integrity.
  • Orient, train, test, and update users on HIFIS and related legislation, regulations, policies, and practices.
  • Receive, analyze, and report on HIFIS aggregate data and trends, and assist in the development of community data reports on homelessness issues in the province.
  • Prepare statistical fact sheets and report cards based on data compiled by HIFIS, including demographic information.
  • Participate in the optimization of HIFIS.
  • Participate in meetings, committees, and task forces, as assigned.
  • Ensure that services provided meet regional customer service standards.
  • Maintain expertise in technical skills and program knowledge by reviewing technical literature, participating in regular field practice, and attending training, seminars, and conferences, as required.
  • Perform other duties as assigned, in accordance with branch and department objectives.


Qualifications
  • Successful completion of a Community College Diploma in Computer Science, Information Technology, Business Administration, or a related discipline, or an approved equivalent combination of education and experience.
  • Demonstrated experience in computer systems development process.
  • Valid Ontario Class "G" driver's license and a reliable vehicle to use on corporate business.
  • Knowledge of and demonstrated ability in corporate core competencies, including customer service, communication, teamwork, initiative/self-management, accountability, flexibility, and adaptability.
  • General knowledge and demonstrated ability in instructional design, analysis, measurement, and evaluative methods, facilitation, and presentation skills.

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