Homeless Information System Specialist
4 weeks ago
Duties and Responsibilities:
Reporting to the Supervisor, Data Services, the Homeless Information System Specialist is responsible for delivering initial and ongoing training and support to users of the Homeless Individuals and Families Information System (HIFIS). This includes providing HIFIS training to all potential users, including shelter operators and their staff, as well as some Regional staff. The Specialist will also be responsible for coordinating the collection and reporting of data from HIFIS to the Branch, the Department, and external organizations.
Responsibilities:
- Promote HIFIS to new users, including Homeless Service Providers (HSPs).
- Develop partnerships with federal government staff through activities such as HIFIS software training, IT and software technical support, and validation of data integrity.
- Orient, train, test, and update users on HIFIS and related legislation, regulations, policies, and practices.
- Receive, analyze, and report on HIFIS aggregate data and trends, and assist in the development of community data reports on homelessness issues in the province.
- Prepare statistical fact sheets and report cards based on data compiled by HIFIS, including demographic information.
- Participate in the optimization of HIFIS.
- Participate in meetings, committees, and task forces, as assigned.
- Ensure that services provided meet Regional customer service standards.
- Maintain expertise in technical skills and program knowledge by reviewing technical literature, participating in regular field practice, and attending training, seminars, and conferences, as required.
Qualifications:
- Successful completion of a Community College Diploma in Computer Science, Information Technology, Business Administration, or a related discipline, or an approved equivalent combination of education and experience.
- Demonstrated experience in computer systems development processes.
- Valid Ontario Class 'G' driver's license and a reliable vehicle to use on corporate business.
- Knowledge of and demonstrated ability in corporate core competencies, including customer service, communication, teamwork, initiative/self-management, accountability, flexibility, and adaptability.
- General knowledge and demonstrated ability in instructional design, analysis, measurement, and evaluative methods, facilitation, and presentation skills.
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