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Technical Support Specialist

2 months ago

Calgary, Alberta, Canada Rcom Communication Ltd Full time
About the Role

We are seeking a highly skilled Technical Support Specialist to join our team at Rcom Communication Ltd. As a key member of our technical support group, you will be responsible for providing exceptional customer service and technical support to our clients.

Key Responsibilities
  • Technical Support: Respond to user inquiries and resolve technical issues related to computer systems, software, and network connectivity.
  • Problem-Solving: Analyze and troubleshoot complex technical problems, and implement effective solutions to ensure minimal downtime.
  • Training and Development: Provide training and guidance to users on the use of computer systems, software, and network applications.
  • Documentation and Reporting: Maintain accurate records of technical issues, solutions, and user feedback.
  • Collaboration and Communication: Work closely with internal teams, including sales, marketing, and product development, to ensure seamless communication and coordination.
Requirements
  • Education: College, CEGEP, or other non-university certificate or diploma from a program of 1 year to 2 years.
  • Experience: 1 year to less than 2 years of experience in a technical support role.
  • Language: Fluency in English.
  • Work Schedule: 35 to 40 hours per week.