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Collision Support Specialist

2 months ago

Milton, Ontario, Canada Fix Network Full time
About the Role

Fix Network is seeking a highly skilled and experienced Support Specialist to join our team. As a key member of our operations team, you will play a critical role in providing technical support and assistance to our franchisees.

Key Responsibilities
  • Vehicle Inspections and Quality Control: Conduct thorough vehicle inspections to ensure quality control and warranty compliance.
  • Estimate Reviews and Coaching: Review estimates and provide coaching to franchisees on estimating systems and best practices.
  • Customer Interaction Documentation: Document customer interactions, including problem resolution and follow-up requirements.
  • Team Collaboration and Escalation: Collaborate with area managers and other teams to escalate issues and provide feedback to improve performance.
  • Training and Coaching: Provide training and coaching on insurance guidelines, estimating systems, and other technical topics.
  • Root Cause Analysis and Resolution: Analyze root causes of operational malfunctions and provide timely resolutions.
  • Franchise Support and Redirecting Requests: Provide support to franchisees with various requests, including information, assistance, and support, and redirect requests to the appropriate person.
  • Closing Files and Payment Requests: Support franchisees with closing files, including payment requests and finalizing documents.
  • Catastrophe Support: Provide coverage for catastrophes and support franchisees during critical situations.
Requirements
  • Education: College diploma or bachelor's degree.
  • Driver's License and Travel: Valid Canadian driver's license and ability to travel extensively in the region and sometimes elsewhere in Canada.
  • Technical Skills: Knowledge of Microsoft Office Suite (Outlook, Word, Excel, and PowerPoint).
  • Industry Experience: At least 3 years of industry experience.
About Fix Network

Fix Network is the fastest-growing automotive aftermarket service provider in the world, with over 2,000 shops in 21 countries. We are a dynamic and highly motivated team, and we offer a flexible and constantly evolving work environment. As a member of our team, you will have access to internal career opportunities, employer contributions to RRSP, training and development programs, medical insurance, and equipment provided by the employer.