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Client Relations Specialist

3 months ago


Mississauga, Ontario, Canada CAA Club Group Full time

Position Overview

Key Responsibilities

  • Deliver timely, precise, and courteous assistance to our clients and policyholders.
  • Address general inquiries related to billing matters.
  • Assess the status of insurance policies.
  • Modify banking information as required.
  • Evaluate and adjust payment plans.
  • Facilitate credit card transactions and ensure they are recorded in the policy management system.
  • Capable of handling a high volume of incoming calls.
  • Manage and resolve client issues with professionalism.
  • Maintain comprehensive records of client communications within the policy management system.
  • Follow established communication protocols, guidelines, and policies.

Ideal Candidate Profile

  • 1-3 years of experience in a call center or accounts receivable setting.
  • Post-secondary education in a relevant discipline is preferred.
  • Proficient in MS Office, especially Excel.
  • Strong analytical and mathematical skills, with a proven ability to think logically and accurately.
  • Excellent customer service abilities.
  • Capacity to manage multiple tasks simultaneously.
  • Bilingual proficiency in French and English.