Client Implementation Lead

1 month ago

Ottawa, Ontario, Canada Versature Full time

About Versature

Versature is a prominent provider of business communication solutions, dedicated to enhancing connectivity for organizations across the nation. Our commitment to customer success drives us to deliver exceptional service and innovative solutions that create value for our clients.

Position: Implementation Manager

Role Overview

As an Implementation Manager at Versature, you will oversee a team of specialists tasked with delivering comprehensive implementation services to our clients. Your responsibilities will include mentoring your team, ensuring superior customer experiences, generating revenue, and collaborating with various internal departments to refine processes and boost customer satisfaction. We seek a proactive leader with robust management capabilities who is dedicated to achieving remarkable outcomes while focusing on client success.

Key Responsibilities

  • Mentoring specialists to become knowledgeable product advocates
  • Assessing customer experiences and providing constructive feedback
  • Managing customer escalations and serving as a point of escalation
  • Conducting process audits to identify areas for improvement
  • Driving revenue growth and meeting activation objectives
  • Collaborating with sales and customer success teams
  • Building a deep understanding of our products and services
  • Recruiting talent and evaluating team performance
  • Streamlining processes and pinpointing inefficiencies

Qualifications

  • Proven management experience leading a team of five or more
  • Strong leadership and project management expertise
  • Experience in cross-departmental collaboration
  • Demonstrated success in achieving targets while ensuring customer satisfaction
  • Passion for enhancing processes to elevate customer experiences
  • Curiosity, eagerness to learn, and adaptability

What We Provide

  • A supportive and inclusive team culture
  • Training and development opportunities
  • Accessible team-building events
  • Opportunities for professional growth
  • Comprehensive benefits package
  • Flexibility for remote work

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