Implementation Consultant
4 days ago
Join our team as an Implementation Consultant and play a key role in delivering our services to customers on their purchased solution. As a member of our Professional Services department, you will work closely with customers to define and execute on their project plans from start to finish.
About AssentAssent is the leading solution for supply chain sustainability tailored for the world's top-tier, sustainability-driven manufacturers. Our comprehensive sustainability platform provides insights from experts, enabling manufacturers to identify and mitigate hidden risks in their supply chains.
Key Responsibilities- Manage the initial onboarding process, ensuring a deep understanding of client goals, business, and data.
- Partner with Customer Success to align client data setup and program configuration with desired outcomes.
- Build confidence and trust with clients through project management methodologies and deliverables.
- Develop and maintain relationships with key stakeholders within assigned client organizations.
- Manage the provisioning, setup, data load, build, test, and deployment of customer systems and associated modules.
- Conduct data discovery and implementation workshops to ensure optimized data implementation for long-term success.
- Identify data risks, assess potential impacts, and collaborate with internal teams to implement effective mitigation strategies.
- Input and maintain designated business systems tools with up-to-date statuses, communications, and correspondence with Assent clients.
- Collaborate with cross-functional Assent teams to develop and enhance best-in-class processes, procedures, and templates.
- Excellent oral and written communication skills in English.
- University, college, or post-graduate certificate in a related area of study or equivalent working experience.
- Minimum of 3 years related work experience in customer success, project management, and/or consulting roles.
- Working knowledge of consultative customer management and/or project management roles.
- Experience working in a technology/SaaS and/or Professional Services organization is an asset.
- Solid interpersonal skills, with the ability to build stable relationships in a collaborative environment.
- Advanced Excel skills, with the ability to analyze and report complex datasets.
- Excellent time management and organizational skills, with the ability to prioritize and execute on multiple tasks.
We offer a competitive base salary, a corporate bonus program, retirement savings options, and a comprehensive benefits package. You will also have access to professional development days, flexible work options, and opportunities to get involved in corporate giving initiatives.
Our Commitment to Diversity and InclusionWe are committed to growing and sustaining an environment where our team members feel included, valued, and heard. Our diversity and equal opportunity practices are guided and championed by our Diversity and Inclusion Working Group and our Employee Resource Groups (ERGs).
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