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Head of Operational Risk and Resilience Strategy

3 months ago

Toronto, Ontario, Canada Manulife Full time

We are a prominent financial services organization dedicated to simplifying decisions and enhancing the lives of our clients and colleagues globally.

Our commitment to environmental sustainability and community engagement reflects our core values in every aspect of our operations.

To distinguish ourselves, we empower you to excel, as we believe that when our team members are healthy, valued, and appropriately challenged, we all succeed.

Explore how you can advance your career, create an impact, and drive meaningful change with our Winning Team today.

Work Arrangement

Hybrid

Position Overview

The Opportunity


The Head of Operational Risk and Resilience Strategy (ORRS) will report to and assist the Chief of Evolving Risk and Risk Intelligence (ERRI) function.

The Head will be accountable for delivering and supervising various functional capabilities, including but not limited to evaluations, operational risk management initiatives, internal and external collaborations, as well as aiding in the formulation and execution of the relevant strategic roadmaps for the function.


This job description does not encompass a complete listing of job responsibilities that are required of the employee in this role.

We reserve the right to modify duties or assign additional responsibilities at any time with or without notice.

Key Responsibilities:

Collaborate with Operational Risk and Resilience (including Enterprise Risk) teams globally to develop and maintain risk policies and standards related to ERRI.

Partner with ORRS colleagues and stakeholders to create and implement all necessary functional roadmaps and priorities.

Implement ERRI programs associated with regulatory obligations (i.e., E-21, B-10, etc.).

Conduct assessment activities and formulate actionable plans, communicate with stakeholders, and drive full implementation.

Support the execution of functional enhancement programs, including improvements to all other ERRI functions and supporting ORRS functions.

Assist in the development of the functional strategy and roadmaps as needed, advancing their designated function.

Facilitate the publication and dissemination of relevant risk reporting, including but not limited to the Operational Risk Committee and materials provided to regulators and other risk forums.

Support external stakeholder and regulatory engagement activities, including intake, triage, compilation, validation, and distribution of risk-related information.

Educate and train business units on risk management frameworks and associated risk policies and standards.

Contribute to ORRS involvement with and contributions to group risk tooling (e.g., Archer, Fusion Risk Management).

Ensure continuous and effective communication across appropriate Lines of Defense risk teams.

Promote a robust risk culture and oversee relevant risk culture assessment processes.


Influence and garner support from the senior leadership team and segments to facilitate the implementation of the roadmaps and methodologies, including when necessary the allocation of additional resources.

Train business unit and functional resources to implement the established programs within their areas.


Engage in high-risk projects and change management initiatives, providing guidance to project sponsors and resources on operational risk management activities.

What drives you?

You are passionate about clients, actively listening, engaging, and acting in their best interest.

You envision big ideas, with a curiosity to explore ways to leverage your agile approach to enable business outcomes.

You excel in teamwork and appreciate achieving results collaboratively.

You take ownership and develop solutions, concentrating on what is essential.

You act with integrity, doing what is right and voicing your opinions.

You embrace your humanity, helping us cultivate a diverse and inclusive workplace for all.

What We Seek


A background in risk management, operations, audit, compliance, or technology with over 10 years of experience and a proven record of increasing responsibility.

Experience collaborating with regulators is highly valued.

Demonstrated experience in implementing regulatory programs across various lines of defense.

Exceptional leadership, communication, and influencing skills are essential.

The ideal candidate must be a strong advocate for the Operational Risk and Resilience Framework(s) and demonstrate value such that the senior leadership team of each business and function will be engaged and commit resources to the program.

Strong relationship-building skills are necessary to establish and nurture effective working relationships with numerous resources across the organization.

Excellent presentation skills and the ability to create appropriate materials for senior executives to convey clear and concise messages and obtain buy-in when necessary.

Robust project management skills and experience are required. You will manage multiple initiatives across various business units.

The ability to secure meaningful participation and support from diverse resources and departments will be critical to success.

Highly developed business acumen, with a practical approach to problem-solving and implementing solutions.

Act as a consultant to the businesses and assist in designing approaches to the implementation of the ORRS Framework that suit each business.

Familiarity with or understanding of operational procedures at financial institutions (preferably insurance).

Experience in designing, implementing, and validating the effectiveness of operational controls is advantageous.


Working knowledge of Enterprise Risk Management (ERM), Operational Risk Management (ORM), and Operational Resilience (OR) regulatory requirements and leading practices (i.e., frameworks and processes) is a plus.

Experience collaborating with business, analytics, and other related functions across the organization.

Good knowledge and experience with GRC tools (preferably Archer) and related applications.

Basic exposure to GenAI and LLMs applications.

What We Offer

A competitive salary and benefits package.

A growth trajectory that encourages you to pursue your passions and acquire new skills.

A focus on advancing your career path with us.

Flexible work policies and a strong work-life balance.

Professional development and leadership opportunities.

Our Commitment to You

Values-first culture
We lead with our Values every day and bring them to life together.

Boundless opportunity
We create opportunities to learn and grow at every stage of your career.

Continuous innovation
We invite you to help redefine the future of financial services.

Delivering the promise of Diversity, Equity, and Inclusion
We foster an inclusive workplace where everyone thrives.

Championing Corporate Citizenship
We build a business that benefits all stakeholders and has a positive social and environmental impact.