Director of Operational Risk and Resilience
3 weeks ago
Job Summary:
The Director, Operational Risk and Resilience Management will play a critical role in supporting various risk programs to enhance Manulife's operational risk and resilience capability. This position will work closely with segment risk teams to provide guidance on identifying and managing current and emerging risks, reporting relevant risk and resilience postures, and demonstrating appropriate risk behaviors and culture.
Key Responsibilities:
- Support the development and maintenance of operational resilience policies, standards, and guidelines.
- Develop various Operational Resilience Program workstreams as well as ad hoc projects and risk programs.
- Operate as a Subject Matter Expert (SME) to provide oversight and challenge over the ongoing critical operations maturity assessment activities and the reporting of resilience posture.
- Provide education and training to business, operations, and technology resources to implement the resilience management program(s) within their respective area.
- Share key information, including risk exposures, resilience posture and maturity, loss data, and risk management/control best practices to various business, operations, and technology contacts to facilitate sharing of learnings.
Requirements:
- Operational risk and resilience experience within a large Financial Institution.
- Minimum 8 years of experience in risk management, technology, operations, or compliance background.
- University undergraduate degree with a relevant advanced professional designation preferred (e.g., MBA, Finance, Risk, Actuarial, Technology).
- Solid experience in designing, implementing, and validating the effectiveness of operational controls.
- Strong written and oral communication skills, including the ability to translate complex technical issues into fundamental concepts.
What We Offer:
Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans.
Manulife is an Equal Opportunity Employer:
At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop, and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals.
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