Customer Service Manager
2 months ago
About the Role
We are seeking a highly skilled and experienced Customer Service Manager to join our team. As a key member of our branch, you will be responsible for supporting and guiding our transaction service employees to deliver exceptional customer experiences.
Key Responsibilities
- Guide and coach the team in identifying clients' financial needs and promoting the Bank's products and services.
- Support the team in achieving their objectives and provide advice on work methods and service development techniques.
- Manage complaints concerning transaction and retail banking services, ensuring their resolution improves client satisfaction.
- Develop and implement action plans with the Branch Manager to improve client experience metrics.
- Explain and ensure adherence to client segmentation, referrals, transaction execution, risk management, regulatory compliance, and branch operating procedures.
Requirements
- College diploma and four to six years of experience, depending on position level, or Bachelor's degree in a related field and one to six years of experience.
- Experience in personnel management and coaching, as well as business development and customer service.
What We Offer
- Competitive compensation and a wide range of flexible benefits to promote your wellbeing and that of your family.
- Opportunities for professional growth and development, including training programs and access to colleagues with diverse expertise.
About Us
We are a bank that values partnership, agility, and empowerment. Our mission is to have a positive impact on people's lives, and we strive to create a barrier-free workplace that is accessible to all employees. We welcome candidates from diverse backgrounds and encourage them to apply.
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